Job description

Coolsys Light Commercial Solutions, LLC, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance, and repair. We are proud to be the choice of many Fortune 100 and 500 companies. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!

We are currently seeking a skilled Senior Account Manager.

Position Summary:
You will be responsible for ensuring the highest level of customer service and support to an assigned group of customers. Day to day activities will include building relationships with facility managers and directors, responding to customer inquiries via phone and email, service proposal review and submission and correspondence with internal teams. You will also provide and demonstrate a high level of professionalism and accuracy to ensure the best experience for our customers.

Responsibilities:

• Interact with customers to build relationships and trust, act as a customer advocate, and resolve all customer issues
• Be the point of contact to an assigned group of accounts and facilitate the interaction between the facility managers and service teams
• Monitor and maintain the service level agreements with our customers
• Respond to customer and facility manager requests for information and work order updates
• Perform customer outreach and follow-up with designated accounts
• Utilize internal data to identify customer trends and potential growth opportunities
• Actively run client progress reports and assist in identifying areas of improvement
• Review, edit and transmit all proposals and follow up with approvals
• Meet all required measurables

Requirements:

• 5 years customer service or account management
• HVAC industry experience required
• Solid working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems
• Professional client interactions
• Self-Starter with a positive attitude
• Detail oriented and organized with solid time management skills
• Punctual, efficient, and flexible
• Ability to work in a fast-paced environment
• Able to work from 8:00am - 5pm Monday- Friday

WHY JOIN US:

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities availablenationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on Facebook and on Twitter.

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

#LM2222

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.