Self Service Specialist

Location Qualifications: By applying to this position you will have an opportunity to share your preferred working location from the following options: Portland, Oregon

Position Overview:

Showpad is seeking a creative and passionate technical writer to join our documentation team as a Self Service Specialist. As our new team member, you will be responsible for creating and maintaining written product documentation for Showpad's Help Center. In addition, you also have the opportunity to assist with product copy and video voiceovers for our self-help videos.

This role rolls up to the Manager, Self Service and is part of a larger Self Service team.

Key Responsibilities:

• Create and maintain product documentation for the Showpad ecosystem, including user guides and release notes
• Work closely with software engineers, product managers, and customer support to ensure that documentation is accurate, comprehensive, and up-to-date
• Ensure that documentation adheres to Showpad's style and branding guidelines
• Assist with product copy to support a great product and self-help experience
• Continuously improve and streamline the documentation process, recommending tools, processes, and best practices
• Optionally, provide video voiceovers

Minimum Requirements:

• Bachelor's degree, or proven experience, in a relevant field such as technical writing, computer science, or a related field
• Experience writing documentation for software products
• Excellent written and verbal communication skills, with an ability to write clear and concise documentation for technical and non-technical audiences
• Strong attention to detail and ability to juggle multiple projects and priorities
• Basic understanding of software development processes and concepts, agile methodologies, and software testing
• Strong organizational and project management skills, with an ability to work independently and as part of a team

Travel Requirements: This particular role will not require any travel

Company Highlights:

Founded in 2011, Showpad is the world's leading Enablement Operating System (eOS™). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals – faster – with Showpad.

With dual-headquarters in Ghent and Chicago, regional offices in London, Munich and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 550 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that's paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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