About the Courtyard by Marriott Orlando Downtown:

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.

Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at www.marriott.com/mcoma or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Security Manager is responsible of managing the daily functions of the Security Department to ensure the protection of property assets, Team Members, guests, and property. Responsible for maintaining policies, procedures, logs, certification, and documents requires by law. Train Staff in stablished emergency procedures and implement accident and fire prevention procedures

Examples of Duties (includes but is not limited to the following):

• Direct the Security staff, by coaching, counseling, providing guidance and direction, correcting work, while motivating team to improve and maintain positive morale
• Direct and manage property operations during the evening shift, including but limited to Guest Service, Food & Beverage, Housekeeping and Engineering, to assure optimum performance and continual improvement.
• Interview, hire, train, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
• Establish standards and procedures for work for Security Department. Plan work schedules and daily assignments to ensure adequate service and safety of property, guests, Team Members, according to labor standards, occupancy, and functions. Check staff attendance according to schedules, adjust and reassign, as necessary, to provide necessary hotel security
• Establish and manage fire emergency procedures
• Manage and implement special emergency procedures, i.e. hurricane preparedness, handling bomb threats, food borne illnesses. Provide training to emergency committee/crisis committee and all Team Members, to ensure they are aware of procedures
• Maintain OSHA standards throughout hotel, to include Hazcom training, PPE training/equipment, MSDS/GHS in appropriate departments, safety training throughout hotel
• Manage worker’s compensation program, ensuring procedures are in place for any employee workplace injury/illness
• Establish a safety committee and ensure safe work practices are in place. Work closely with Engineering to correct deficiencies throughout operations
• Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, etc. Address issues and resolve
• Ensure service standards are met throughout the Security operations team, adhering to service standards, always ensuring safety and comfort of guests
• Establish lost/found procedures and properly manage same
• Act as liaison with police, fire, departments
• Work with insurance companies as needed – guest liability or employee worker’s comp
• Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
• Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
• Handle complaints, settle disputes, and resolve grievance and conflicts
• Prepare any necessary reports and process payroll

Position Requirements:

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Three (3) years of experience in the safety/security/loss prevention field
• One (1) years of management experience in the safety/security/loss prevention field
• Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail
• Must have the ability to meet deadlines, work under pressure and work independently is required

Education:

• High school diploma or GED; 3 years of experience in the security/loss prevention or related professional area

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years of experience in the security/loss prevention or related professional area

Typical Physical / Mental Demands:

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell

Qualifications

Education

Experience