Job description

WORK FROM HOME if you're within 60 miles of N. Canton OH, Richardson TX, Beckley WV, Charlotte NC, Fort Myers FL or Tampa FL!

This is a temporary (seasonal) position working full-time hours, from home, until the end of 2022 or early 2023.

The primary responsibility of the Case Manager is to obtain all necessary information from a client after an insurance application is submitted to an insurance carrier. The information is provided to the insurance carrier underwriter in order to obtain an approval for the insurance policy purchased. This individual works on the Case Team and reports to the Performance Manager. He or she must be comfortable identifying, adjusting, adapting to and/or correcting various complex scenarios. The Case manager must maintain client confidentiality and possess a high level of integrity. In addition, this individual should provide exceptional customer service and take ownership of the client relationship by responding to client needs and focusing on optimal solutions.

What You Need for this Job

• High school diploma, GED, or equivalent.

• 1 year+ of customer service experience

• Ability to communicate clearly, specifically when on the phone using a headset

• Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.

• Understand and utilize company provided computer and telephony systems

• Excellent communication skills to use throughout all levels of the organization

• Comfortable and competent in both written and oral communications

• Results-driven attitude

• Focus on details, accuracy, and client resolution

• Possess accurate record keeping, writing and grammar skills.

Other Required Skills and Abilities:

• Work independently
• Adapt quickly to change
• Strong reasoning skills
• Strong problem solving abilities
• Ability to multi task
• Must be able to apply ethical reasoning to a variety of scenarios
• Detail oriented

Job Type: Temporary

Pay: $15.50 per hour

Benefits:

• Paid training
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

COVID-19 considerations:
work from home

Application Question(s):

• In order to work from home, you'll need reliable, high-speed internet that will be hard-wired via an ethernet cord from your modem/router into our equipment. Does a set up like this work for you?
• This position will require working on the weekends. Does your schedule allow you to work weekends? Please respond only with either: YES or NO

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: Remote

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