Search Operations Specialist - TikTok US - Tech Services

TikTok
Full Time
Mountain View, CA
Posted
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Job description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity, celebrate individuality and bring people together. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

In the role of Search Operations Specialist, you will improve TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.

  • Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve
  • Investigate users' search requirements through data and user feedback
  • Provide ideal search results and suggestions for search product and algorithms according to user investigation
  • Help identify potential trust and safety risks
  • Help improve the policies for search products
Qualifications
  • BA/BS degree in tech related background
  • Excellent problem-solving skills and sense of responsibility
  • Familiar with search engines, Google, YouTube, Instagram, Facebook
  • Familiar with common Office software
  • In-depth understanding of pop culture and familiarity with Internet usage habits of local users
Even Better If
  • Experience in search related business or other Internet related business
  • Experience in data labeling, user feedback, content moderation or similar operation jobs
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at cheryl.le@tiktok.com.

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