Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb is fundamentally committed to the creation of an inclusive, respectful and equitable workplace. Through our policies and practices for recruitment, development, retention and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.

The Client Scheduling Unit Manager will, in partnership with the leadership team, manage the daily operations of the Client Scheduling Coordinators both premier and non-premier. Work directly with Operations Leadership Team to continually enhance and develop the staff’s customer service skills while creating efficiencies to improve service and productivity. Provide recommendations to Operations Management on process improvements and staffing allocations. Provide leadership and guidance to further develop the knowledge, productivity, and customer service skills of the staff.

The Client Scheduling Unit Manager will be responsible for:
Overseeing the development and implementation of branch strategies, goals and objectives in support of Personal Risk Services profitability and growth initiatives.

Working in conjunction with department manager and leaders to determine operational costs, assisting with the implementation and monitoring of staffing and expenses.

Providing recommendations to department on process improvement and staffing allocations.

Working directly with all Supervisors, Leadership team, Underwriters, Risk Consulting and Marketing to establish and continually improve upon the delivery of support services.

Providing technical expertise regarding specific question, issues, or projects.

Guiding the development and implementation of solutions/improvements and effectively removes obstacles with an emphasis on the roll out of Client Self scheduling.

Initiating proposals to management regarding the improvement in the quality and/or efficiency of the functions performed within the department.

Providing leadership, development, coaching, and serves as a role model for staff

Promoting creativity and innovation.

Providing vision, direction, and establishing goals and development plans.

Administering performance reviews for direct reports and provide ongoing feedback regarding performance.

Responsible for responding to and implementing workflows to ad hoc requests for information from all business partners (underwriting/marketing), special projects, and assisting other units.

Qualifications

Prior Supervisory experience required

Customer Service Focus

Effective communication skills (verbal and written)

Ability to demonstrate leadership and effectively collaborate with internal and external business partners

Adaptable to change management - recognize opportunities to endorse enhancements that support evolution of Personal Risk Services and Operations goals and growth

Ability to interact with all staff members and produce positive business results

Evaluate service standards, metrics, and processes to support our business objectives

Ability to develop and coach staff

Ability to think strategically

Ability to utilize a variety of analytical techniques to solve problems

Ability to effectively manage and motivate staff

Strong organizational skills and ability to perform and supervise various activities concurrently

Ability to independently plan, manage and complete all aspects of assigned projects delegating tasks when necessary

Strong Time Management skills

Knowledge of Risk ID, Open Stream and Chubb inquiry systems preferred

Demonstrated proficiency in Microsoft Suite: Word, Power point, Excel and Access

Education:
Bachelor's Degree or equivalent work experience in customer service and/or supervision required.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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