Job description

Scheduling Coordinator Job Description

Classification: (Non-exempt or Exempt)

Department:
Reports to: (Person’s Job Title)

Summary/Objective:
The Scheduling coordinator is responsible for maintaining and coordinating the schedule for all therapists. Staying organized, paying attention to detail, and having clear communication to ensure clients and therapists are taken care of, being prompt on arranging work and balancing any cancellations.

Responsibilities:

• Screen calls, arrange appointments, manage sessions
• Basic understanding of billable codes and units for ABA practice
• Schedule and confirm appointments based on authorizations or as needed using

Rethink scheduling platform

• Sending out reminders of work schedules and mandatory team meetings.
• Manage and create memos on important reminders and schedule change needs.
• Monitor and communicate with staff when certification needs to be renewed
• Answering scheduling queries via email and phone
• Documenting scheduling processes and keeping records
• Performing other administrative tasks when required
• Other duties as assigned by management
• Communicating with families, clinical supervisors and BTs regarding schedule changes, cancellations and related policies and procedures.
• Contacting families and staff members regarding excessive cancellations
• Creating and maintaining substitute schedules as needed for planned or short term notices.
• Must be able to work remotely and use time management effectively.

Qualifications:

• High school diploma or GED required
• A minimum of 1 year experience in similar role
• Excellent organizational, interpersonal and communication skills
• Extensive experience with Microsoft word and excel

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Remote

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