Job description

MoveDocs is in immediate need for a full time Scheduling Assistant to provide excellent customer service to our clients. This role is responsible for communicating with medical facilities and attorneys. The qualified candidate must be able to gather, analyze, and research documents while managing a high-volume case load. You must be able to multi-task and demonstrate attention to detail and possess good time management skills. Excellent organizational, writing and communications skills are essential for success in this position. We’re looking for a team player who thrives in a fast-paced work environment and is able to efficiently prioritize tasks to ensure customer satisfaction.

This position is based in our Las Vegas, Nevada office.

Responsibilities:

• Communicates with treating facilities including receiving recommendations and facilitating scheduling treatments
• Shares relevant patient case information with representing attorneys
• Communicates with clients (patients) as needed
• Makes outbound calls and answers inboundcalls from medical providers and attorneys to obtain status and updates on cases in high-volume call environment
• Drafts correspondence including letters, emails and faxes as required
• Delivers customer satisfaction through timely, accurate communications and customer-first perspective with ability to be empathetic to our clients and their needs
• Develop rapport with the attorneys, firms and medical providers
• Works autonomously and as part of a team, assisting team members as needed

Requirements:

• High School or GED required
• 2 years of personal injury experience and claims, medical records or medical terminology, or medial lien knowledge preferred
• Experience as a legal assistant, case manager or referral coordinator in a medical office is a plus
• Bilingual (English/Spanish) is a plus
• Previous, customer service experience preferred
• Ability to multitask in a fast-paced, high volume environment
• Ability to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Ability to adapt to change and pivot easily between tasks
• Open to learning new skills and tasks
• Basic proficiency in Microsoft Excel, Microsoft Word, and Outlook with ability to type a minimum of 45 wpm

Benefits:

MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus 401(k) and paid time off.

About Us:

MoveDocs is a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms and medical providers. We’re fast-growing, and profitable. Founded in 2003, we’re focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country and we’re just getting started. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Personal injury law: 2 years (Preferred)
• Medical records: 1 year (Preferred)

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.