• Demonstrates through behavior AdventHealth’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program.
• Answers telephone using automated attendant correctly. Maintains phones in ready mode as outlined by department procedure with Not Ready or Make Busy time limited to hospital related business. Demonstrates ability to manage outgoing and incoming phone call time efficiently to prevent excessive abandoned calls and patient wait time.
• Obtains pre-registration information on all patients that call in, are contacted or walk-in. Completes all patient demographic, insurance and intake information. Enters all information into appropriate documentation system and departmental database correctly and completely according to departmental guidelines. Notifies each patient of responsibilities prior to class.
• Contacts all patients referred via fax within one business day. Completes follow-up attempts to contact patients and notify physician of outcomes according department policy. Contacts on an ongoing basis, all patients who are a No Show or Cancel to scheduled appointments and completes patient and physician cards per department guidelines.
• Schedules patient for appropriate education session based on diagnosis, special need and preference. Provides accurate information on class offerings and financial payment options to each patient. Follows department guidelines for maximum class census. Provides patient with registration packet by mail, fax, e-mail or in person in a timely manner per department policy. Verifies insurance benefits and prepares education chart as directed or assigned.
• Requests accounts for all new and follow-up patients. Sets up basic account on appropriate patients. Requests, collects and posts copayment or deductible payment from each patient prior to class.
• Registers patients who attend all education sessions. May be required to travel to other locations, and work evening or weekend hours. Obtains all information and signatures required for patient financial services, HIPPA. Prepares complete account packets and is responsible for ensuring delivery of the information to patient financial services (PFS) by the next business day for all campuses. Maintains log of cash, check and charges sent to PFS. Prepares daily patient account list accurately for charge entry. Ensures that all visits are reconciled prior to printing and lists all account numbers correctly. Submits to supervisor by noon each Friday and daily during the last week of each month. Possesses the knowledge to accurately and efficiently enter charges for all services provided according to department guidelines.
• Assists visitors with store purchases. Maintains all monies received in a secure manner. Submits all money to assigned department staff person on a weekly basis. Reconciles assigned petty cash and completes petty cash log on a daily basis or as requested.
• Performs other duties as assigned or directed to ensure the smooth operation of the department. Orients new staff as assigned.

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