Job description

Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.

OBJECTIVE AND POSITION SUMMARY This position provides administrative support for the HELPNM program(s). Generally, the position performs clerical responsibilities, including preparing correspondence, receiving visitors, answering calls, and scheduling client appointments with CSA. In addition to answering calls and meetings, they may handle more complex responsibilities such as reviewing incoming memos, responding to inquiries, screening participants for eligibility of program. The main function of this position is to support the CSBG Community Support Advocates and participants as needed, throughout their program. This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position.

SUPERVISORY RESPONSIBILITIES The Scheduler is responsible for their own work and has no supervisory authority or responsibility.

SPECIALIZATIONS • Must have and maintain a current New Mexico driver’slicense, must have and maintain an insurable driving record, and must provide proof of current liability insurance meeting or exceeding State-required minimum coverages.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS • The following statements are essential functions of this position and not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities; duties and skills required of the incumbent, and an employee may be directed to perform other reasonably related job duties and responsibilities. HELPNM reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this Job Description may be updated accordingly. This Job Description does not constitute a written or implied contract of employment. Duties (not all inclusive): 1. Screen incoming calls, inquires, and correspondence and responds independently when possible; 2. File, scan and retrieve documents, records, and reports; 3. Schedule participants for appointments with Community Support Advocates; 4. Perform general office duties such as ordering supplies; 5. Set up and maintain an accurate filing system; 6. Experience with outreach and recruitment efforts; 7. Experience using case management technology platforms; 8. Collaborate with CSBG program Director regarding monthly Partnership Convening’s and outreachoutcomes; 9. Demonstrate appropriate sensitivity to multicultural differences and have experience with working with low'income and under- represented populations; 10. Develop and maintain relationships with local organizations to assist clientele; 11. Help with the coordination of financial literacy courses; 12. Complete special projects as requested by his/hersupervisor(s).

MINIMUM QUALIFICATIONS AND COMPETENCIES I. Position Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for the position, but is not a comprehensive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Minimum Qualifications High School diploma or equivalent degree in a related field with one (1) or more years of relevant work experience.

Core Competencies: Performs the essential functions and element of this position competently, demonstrating adequate progress throughout the course of the introductory period of employment and continuing throughout employment with HELPNM. A variety of personal competencies need to be demonstrated by everyone at HELPNM and include but are not limited to:  Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring HELP'NM policies and all regulatory requirements;  Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer or client, rather than on self, department, or organization;  Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed;

Considerate: Being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment;  Initiative: Taking ownership of our work, doing what is needed without being asked, following through;  Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things;  Coach ability: Being receptive to feedback, willing to learn, embracing continuous improvement;  Safety: Comply with and actively support all workplace safety policies and practices;

Other requirements: Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.

PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS Position requirements: This position is both a mobile and a sedentary position with periods of light physical activity, and is performed mostly in office surroundings. Positions typical in nature require regular walking or standing; sitting, lifting and carrying up to 20 pounds; climbing stairs, bending, reaching, holding, grasping and turning objects; and using fingers to operate computer keyboards. This position will require the ability to speak normally and to use normal or aided vision and hearing. Travel: Local, interstate and intrastate travel to Chicanos Por La Causa, Inc., its affiliates and/or subsidiaries, will be necessary to successfully fulfill the duties of this position. Candidate must have and maintain a valid driver’s license and auto insurance. Technology will be utilized to minimize travel whenever feasible. The travel requirements for this position are anticipated to be 25 to 35 percent assignment depending. Overnight travel must be approved in advance by the Department VP. Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Learning opportunities must be approved by DepartmentVP.

LIMITATIONS AND DISCLAIMER This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an “at-will” basis. This job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of the position

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