Salesforce Administrator - External Portals
Job description
What you do at AMD changes everything
We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence, while being direct, humble, collaborative and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance_
The Role:
We are seeking a Salesforce Admin who has experience managing an external facing user base. The admin will be the main salesforce admin contact for salesforce portal activity at AMD. This role's focus will include cover both administration and development.
The Person:
The ideal candidate has experience administrating a salesforce portal that covers various time zones. You will administer both the portal platform and in the SFDC service cloud. You will have responsibilities including, but not limited to, user onboarding, reporting, resolving issues and various SLAs.
Key Qualifications & Responsibilities
- Charismatic and Energetic
- Coordinate with multiple teams outside of the Salesforce ecosystem such as customer ops, quality management and finance
- Work hand in hand with Salesforce Development lead and their team
- Accountable for all Salesforce related reporting, KPIs and SLAs
- Experience with a variety of Salesforce 3rd party apps and managed packages
- Able to provide recommendations on platform stability and improvements
- Experience in large, multi-team projects and collaborate with external developers and/or vendors
- Motivated and can keep the ball rolling
- Administrative and process oriented
- Experience in project management methodologies
EXPERIENCE AND EDUCATION:
- Salesforce Admin Certified
- Knowledgeable with Cases, Communities
- 3-5+ Years experience
- Bachelor's Degree or similar
- Patience, active listener and able to clearly articulate tasks and actions
- Understanding of AMD/Semiconductor a plus, but not required
#LI-TM1
Requisition Number: 169322
Country: United States State: Texas City: Austin
Job Function: Marketing
Benefits offered are described here.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.