Salesforce Administrator, Amazon Publisher Services
Full Time
New York, NY
Posted
Job description
- BA/BS degree
- Salesforce Advanced Administrator Certification
- 3+ years experience developing in Salesforce technologies such as Apex, Aura, Lightning Web Components, Visualforce, Flows and Admin Configurations
- Business analysis and functional experience, including requirements gathering and creating/deploying solutions to end users
- Experience building effective partnerships with business owners and technical partners
- Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
Job summary
Amazon Advertising is a fast-growing multi-billion-dollar business that includes digital advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.
Amazon Publisher Services (APS) helps publishers of all sizes to better monetize their content through effective advertising across devices and media channels. APS works with Amazon teams across the globe to solve complex problems for our customers. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.
APS is looking for an experienced Salesforce Administrator to help build and define the designs of our Salesforce.com (SFDC) environment. The candidate will be part of several projects aligned with web and mobile initiatives to drive operational excellence by applying both business and technical acumen in an agile and innovative environment. The ideal candidate will help empower APS users with tools, analytics and automation processes and must be an expert in the full suite of SFDC dev tools, including Visualforce, APEX, Aura, Lightning Web Components, Web Services, and APIs.
This role can sit in Austin, TX or New York.
Key job responsibilities
Amazon Advertising is a fast-growing multi-billion-dollar business that includes digital advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.
Amazon Publisher Services (APS) helps publishers of all sizes to better monetize their content through effective advertising across devices and media channels. APS works with Amazon teams across the globe to solve complex problems for our customers. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.
APS is looking for an experienced Salesforce Administrator to help build and define the designs of our Salesforce.com (SFDC) environment. The candidate will be part of several projects aligned with web and mobile initiatives to drive operational excellence by applying both business and technical acumen in an agile and innovative environment. The ideal candidate will help empower APS users with tools, analytics and automation processes and must be an expert in the full suite of SFDC dev tools, including Visualforce, APEX, Aura, Lightning Web Components, Web Services, and APIs.
This role can sit in Austin, TX or New York.
Key job responsibilities
- Manage SFDC Customer Relationship Management (CRM) including internal support requests, data integrity, data governance, and InfoSec compliance
- Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages
- Learn and adapt to Amazon internal tools and AWS technology.
- Partner with cross-functional stakeholders to identify, plan, design and build improvements, enhancements, and system customization that solve critical business needs
- Participate in change management processes and drive communication efforts across relevant stakeholders
- Lead the QA testing process, including the creation of test cases and ensuring that new features being promoted work seamlessly in lower environments before launching in Production including training and troubleshooting for end-users.
- Promote user adoption of Salesforce
- Platform Developer II certification
- In-depth understanding of the capabilities and constraints of the Salesforce.com application architecture coupled with good knowledge of business processes (Sales, Marketing, Operations, etc.)
- Extremely detail-oriented with a strong background and affinity for creating operational processes
- Proven ability to solve complex problems
- Experience integrating Salesforce with other systems using SOAP, REST, BULK and APIs.
- Experience using Salesforce data load tools , creating custom reports and dashboards
- Good understanding of SQL, SOSL and SOQL
- Experience in Service Cloud Implementation , Case management Process, Assignment Rules, Omni- Channel
- Knowledge of digital advertising industry
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
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