Job description
Join a growing company dedicated to improving patient’s quality of life with the treatment of the most challenging foot and ankle conditions! Paragon 28 looking to fill the position of Sales Operations Specialist with a starting range of $22.00 - $24.00/hour, dependent upon experience, education, and skills. This role is eligible for remote work within the US.
The Sales Operations Specialist is responsible for timely processing of all sales order activity, including timely transfer and allocation of inventory to support daily billing activities, as well as timely processing of all sales order adjustments received via internal or external customer requests. This position will work closely with sales agents, end customers, and internal stakeholders to ensure timely revenue recognition and accurate accounting of saleable inventory on an ongoing basis.
P28 is a leader in the development and distribution of medical solutions for the foot and ankle industry. Established in 2010, every member of our inspired and dedicated team serves a vital role in the achievement of our mission: to strategically build a company around the core principles that drive innovation and quality. We're located at 14445 Grasslands Dr., just off E-470 and Peoria St. on the east side of Englewood, CO.
We offer 100% employer-paid medical, dental and vision benefits for employee only coverage and generously subsidized premiums for coverage with dependents in addition to company paid life and disability benefits. Voluntary life/disability/accident options as well as flexible spending account plans are also available. We have a safe harbor 401(k) Plan with 3% match and an Employee Stock Purchase Plan, which allows purchase of P28 stock at a discounted rate! You are able to accrue 15 days of PTO over 12 months to maintain a fulfilling work/life balance. Our working environment is considered “Colorado Casual”. Onsite we have a fresh food kiosk, free parking and coming soon a new fitness center!
Paragon 28 is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualifications, merit and business need.
Key Responsibilities
- Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI).
- Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application.
- Resolves all billing and delivery block issues related to pricing and batch discrepancies.
- Continuous reconciliation of surgical case to case billing activity.
- Processes all sales order adjustments resulting from internal and external sales order/invoice disputes.
- Provides periodic reporting of area activity to ensure adequate visibility.
- Supports critical period-end sales and field inventory activities.
- Provides guidance to internal teams on resolving inventory variances.
- Participates in User Acceptance Testing for system enhancements, as requested.
- Performs other duties as assigned.
High school diploma /GED (Bachelor's Degree preferred).- Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital)
- Ability to approach end customer and sales agent requests in a professional, proactive and consultative manner.
- Self-motivated; can work with minimal supervision.
- Experience with ERP systems, SAP preferred
- High aptitude for problem solving and troubleshooting
- Exhibits professionalism, particularly when working cross-functionally
- Excellent communication and interpersonal skills
- Proficient with Microsoft systems (Excel and PowerPoint specifically)
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