Job description

IDD Aerospace a design and manufacturer of aerospace products is looking to fill a role in Customer Service for the Sales and Marketing team. IDD Aerospace designs and manufactures light plates used on the flight deck of aircraft and this team member will be responsible for supporting customers from the time of order entry to order fulfillment with the goal of meeting or exceeding customer expectations.

ABOUT IDD AEROSPACE

IDD Aerospace is a subsidiary of the Safran Group a multi-Billion dollar company with several companies in the Puget Sound area and around the United States. Excellent benefits and opportunities for growth.

MAJOR RESPONSIBILITIES

1. Manages the quotation processes to assure on time and complete responses to customer requests.

2. Enters all purchase orders and repair orders in a timely manner, insuring that all data is complete and accurate.

3. Provide communication on progress of customer orders as needed and take pro-active steps to notify customers of potential problems, schedule changes, etc.

4. Maintain and build positive relationships with customer through knowledge of customer needs and requirements.

5. Keeps assigned customers aware of the total capabilities of the company, including changes and upgrades that may influence additional business opportunities.

6. Work with team to continuously improve Sales & Marketing processes for the benefit of the customer and the company.

WORK RELATIONSHIPS

• · Work with Production Planners to confirm delivery to customer need date.
• · Work with Production Manager as needed to follow-up on production order status.
• · Work with Supply Chain to understand if supplier materials are impacting customer deliveries. Regularly updates customer forecasts and reports.

MINIMUM QUALIFICATIONS

High school diploma or equivalent, college degree preferred

Interest in a career in Sales and Marketing and excellent interpersonal and people skills.

Ability to use computers to enter customer orders, see status of customer orders and good oral and written communication skills.

2+ Years of Sales or Marketing customer service experience in a corporate environment. Aerospace Industry is a plus.

SKILLS, ABILITIES AND OTHER REQUIREMENTS

Must include the ability to interface with the customer at all levels effectively and responsibly to assure total customer satisfaction.

Must have basic computer skills and be able to utilize required company software.

Microsoft Office experience preferred with a focus on Excel and data manipulation.

Proposal, contract experience a plus.

WORKING CONDITIONS

Office environment

PHYSICAL REQUIREMENTS

No special conditions are applicable.

ACCOUNTABILITY

Position can come into contact of Military (ITAR), proprietary and confidential information and material needs to be managed per our internal processes and procedures.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID-19 safety protocols in place to include masking, social distancing, hand washing, disinfecting.

Ability to commute/relocate:

• Redmond, WA 98052: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

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