ViSenze is the world's smartest product discovery platform that allows retailers to increase revenue, save time and improve product performance. To help us build upon our success, we are seeking an energetic and innovative Sales Engineer for our NALA (North America & Latin America) business.

Using ViSenze’s proprietary AI solutions, you will be helping our growing customer base to present, implement, test and optimize our platform features within their business. With a strong technical background and a learned understanding of our AI platform capabilities, you will engage upfront with our pre and post sales teams.

You will be the primary technical contact for our customers, whilst also facilitating discussions and feedback between customers and our product teams. You will be responsible for whole technical engagement from initial technical qualification to integration, product configuration and optimisation, and assisting customers with priority tickets.

To be successful in this role, there are several traits that we look for in you; you have a natural curiosity coupled with a deep passion for technology. You embrace learning and can demonstrate the aptitude to rapidly learn new technologies and apply new concepts. You embody a consultative and analytical approach and have great interpersonal skills that allow you to build relationships and partner with both internal and external teams.

This role reports to the Head of Global Sales and will work in close conjunction with support, product, marketing and other cross-functional teams in ViSenze.

Responsibilities

• Your main role is a pre-sales engineer to support the Sales and Account Managers in closing customer deals.
  • Collect feedback on desirable product feature requirements, and translate them into optimal solution designs.
  • Combine the product knowledge and the customer insights to identify new business opportunities and engage the client and sales team to bring about ever closer collaboration.
  • Demonstrate the ViSenze product functionalities to the customer.

• You will also be a client technical expert:
  • Work with the Product team to support customers product testing, product configuration and optimization.
  • Advise and support customers on the design and implementation of customized SDKs, scripts, plugins, widgets that enable customers to integrate and deploy ViSenze solutions with the best practice.
  • Design and improve customer experience

Requirements

• Bachelor’s Degree (or commensurate training) in Computer Science/Engineering/Information Systems or related disciplines
• Minimum 5 years experience as a conversion rate optimisation analyst, digital analyst, sales engineer, or in a customer-facing technical role
• Knowledge of A/B testing methodology and experience working with ecommerce technologies is a plus
• Excellent communication skills leading discussions with technical and business audiences
• Good at bridging and aligning business requirements and technical solutions
• Deep understanding of mobile and web technology stacks (HTTP, HTML, JavaScript, CSS, JSON, XML, Restful API)
• Programming experience with scripting languages and data manipulation
• Experience in implementing Cloud based solutions
• Willingness to travel when necessary
• Familiarity with A.I. and Deep Learning concepts and methodologies is a plus

About Us

ViSenze is the world's smartest product discovery platform. Retailers like ASOS, H&M, Rakuten, Zalora, Meesho, DFS, and EyeBuyDirect trust ViSenze to power their product discovery. ViSenze processes over a billion queries a month from retailers, supporting them in-store and on ecommerce sites.

Our use cases range from visual search, product tagging, smart recommendations and merchandising analytics. ViSenze’s automated AI platform empowers retail merchants to increase revenue by delivering exceptional experiences that make it easier for shoppers to discover products.

• Gartner Hype Cycle for Retail Technologies 2021
• CB Insights Retail Technology 100
• Top AI Companies 2022
• Leading Product Recommendation Vendor 2022

To learn why the world’s leading brands trust ViSenze, visit http://www.visenze.com