Job description

This individual is responsible for providing exceptional customer service and product knowledge and to ensure that every person that enters our store feels welcome and enjoys their ride.

Essential Duties and Responsibilities include : SALES EXCELLENCE:
Sell the fun of cycling to every person that walks through the door
Following the company’s Selling Process and uphold the vision, mission and values of Wheels in Motion in the process
Work the in-store events and annual off-site events (Worst Day of the Year Ride, etc.)
Achieve minimum sales-per-hour expectations

CUSTOMER SERVICE EXCELLENCE:
Provide consistently great customer service
Connect with customers on a personal level
If you cannot make a customer smile, you are too boring to work at Wheels in Motion.
Make customers feel welcome by making sure the store is clean daily before end of the shift
INVENTORY EXCELLENCE
Understanding that inventory is extremely valuable and should be treated as cash
Follow proper computer systems procedures
Participate in physical inventory and cycle counts on a regular basis
Maintain merchandising standards
PAYROLL EXCELLENCE
Recognition that everyone is initially hired as a seasonal associate
Off season hours are scheduled based on performance, teamwork and continuous improvement throughout the year
NET PROFIT EXCELLENCE
Selling items at our price by understanding the value that customers get from shopping at an independent bicycle shop as opposed to a "Wal-Mart" style sporting center
As a Sales Associate at Wheels in Motion, individuals must be able to perform each essential duty with satisfactory approval of the store manager and team members.

The ideal candidate:
Education and/or Experience: Has at least three months of bicycle or outdoor retail experience
Technological Skills: Has ability to read and comprehend instruction via email and online training modules. Technological capability to learn and navigate our point of sale system, Ascend.
Communication Skills: Has confidence and ability to effectively present information in a one-on-one and small group situation to customers and other team members. Ability to empathize and authentically connect with customers on a regular basis.
Reasoning Ability: Comprehension to apply common sense understanding and problem solving skills to carry out instructions even in a fast paced, and busy environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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