Job description
Position Summary
Responsible for anticipating and resolving customer/client needs and supporting the sales and solutions teams.
Responsibilities
- Provide quotation and ordering assistance to customers and sales representatives
- Receiving and processing purchase orders, purchase agreements or leasing documents
- Input orders for the sales team and schedules deliveries
- Support the sales department with other administrative tasks, if requested
- Maintains up-to-date contact and billing information for accounts
- Help coordinate and follow up on open issues both internally and externally
- Provide excellent, white-glove customer service
- Work cross-functionally with other departments in the organization
- Perform other duties or projects as assigned by Management
Knowledge, Skills, and Abilities
- Customer service skills with a commitment to resolving customer concerns and meeting customer requirements
- Good written and verbal communication skills
- Well-organized, highly self-motivated, and a self-starter
- Great attention to detail and the ability to perform multiple tasks under strict deadlines
- Proficiency in Microsoft Office 365 and ability to work at a computer for extended periods
- Customer service skills with a commitment to resolving customer concerns and meeting customer requirements
- Good written and verbal communication skills
- Well-organized, highly self-motivated, and a self-starter
- Great attention to detail and the ability to perform multiple tasks under strict deadlines
- Proficiency in Microsoft Office 365 and ability to work at a computer for extended periods
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working Conditions: Office setting with a forty-hour (+) workweek; may require some evening and weekend work. Work includes pressure generated by deadlines, peak workload periods, and frequent interruptions. This position requires occasional overnight travel and works with some outdoor exposure during the workday.
- Physical Demands: Work includes extended periods of talking or hearing, use of vision, typing on a computer, performing repetitive motions, and manual
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