Room Attendant - Full Service - Hilton Norfolk The Main
Full Time
Norfolk, VA 23510
Posted
Job description
Overview:
Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.
Responsibilities:
Know your job.
- Complete job skills training and possess a clear knowledge of the job
- Know property standards (SSI) and room types
- Listen attentively in Pre-shift and ask for clarification of assignments and expectations.
Be on time.
- Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
- Follow clock in and out procedures
Be on stage.
- Maintain a friendly, approachable, always willing to assist attitude
- Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
- Use approved verbiage, scripting when interacting will all guests
- Follow proper procedure and scripting when entering a guest room
Serve.
- Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
Work smart.
- Use your Room Attendant Board with instructions for sequence, special requests and clean type
- Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards
- Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy
Use your tools.
- Ensure cart or caddy (as applicable) is set up to standard
- Use the approved tools and checklists to complete assigned tasks
- Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day
Measure Up.
- Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.
Respect the space.
- Keep your work area, cart and closets clean and organized.
- Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.
Be safe.
- Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
- Support the Team:
- Cooperate with other Associates and supervisors striving to create a positive work environment.
- Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
Qualifications:
Type
Qualification
Experience
Prior housekeeping experience desirable
Experience
Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.
Skill
Ability to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is required
Skill
Physical set is of primary importance - ability to handle to physical demands of the job.
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