Job description
Job Overview:
To clean, stock, and provide housekeeping service for guest rooms to ensure cleanliness and guest satisfaction; ensure the proper sorting and distribution of laundry to meet high standards of quality; and ensure cleanliness of guest floor corridors, foyers, stairwells, and public areas in order to maintain high standards of quality.
Responsibilities and Duties:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
To clean, stock, and provide housekeeping service for guest rooms to ensure cleanliness and guest satisfaction; ensure the proper sorting and distribution of laundry to meet high standards of quality; and ensure cleanliness of guest floor corridors, foyers, stairwells, and public areas in order to maintain high standards of quality.
Responsibilities and Duties:
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
- Replenish amenities, linens, and supplies in guest room
- Provide turndown service by partially removing and storing bedspread, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest
- Respond in a timely manner to guest requests of items such as an iron, safety instructions, assistance, directions, and/or other information
- Stock and supply Room Attendant carts and caddies
- Reports status of rooms to as appropriate
- Train and orientate new Room Attendants
- Assist in inventory of linen and supplies
- Report repairs which are needed
- Understand and apply current brand standards and hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance
- Empty the laundry chute and prepare loads for washer
- Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to workstations
- Run folding equipment to fold mats, blankets, towels, bedspreads, etc. and run ironer
- Separate laundry requiring mending or special stain removal
- Push carts from washing area to drying area
- Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
- Empty room carts of soiled linen and trash
- Clean and remove spots from corridor walls and door
- Polish and clean mirrors, room numbers on guest room doors, and elevator doors
- Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers
- Flip mattresses and move furniture, as assigned by supervisor
- Assist carpet cleaner with relocation of furniture
- Respond to guest questions
- Provide guest assistance, directions, and information as requested
- Turn in all items found in team members working area to Hotel Lost and Found department
- Provide general public assistance, instruction and/or guidance for guest and team member safety in fire or other emergency situations.
- Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
- Performs other related duties as assigned.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lb.
- Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands
- Knowledge of stain removal and chemical cleaning agents
- The operation of various industrial equipment
- Ability to extend arms, scrub, bend, stoop, and stand and walk for extended periods of time
- Ability to lift, bend, stoop, carry, push or pull heavy loads, and stand for long periods of time.
- Basic ability to comprehend English language sufficient to understand information such as safety labels and instructions
- Ability to understand and follow directions and perform job functions under limited supervision
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment.
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