Wage between $15.00 - $18.00

Benefits Eligible - Paid Holidays Off - Vacation & PTO

Position Summary

At Heartland Bank, retail team members are essential to our success. We are committed to providing excellent customer experiences and have a passion for building relationships. Heartland Bank supports career growth opportunities and a healthy work life balance. As a member of our team, you will feel respected, valued, and have an opportunity to contribute to the company’s success.

Retail Tellers are frontline representatives and therefore the face of Heartland Bank and Trust within the communities we serve. This essential, service oriented role is responsible for relationship development and efficient and accurate processing of customer transactions.

Essential Job Functions

• Facilitate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Essential Job Requirements

• All employees must be able to interact in a friendly and courteous manner with customers and coworkers in order to foster a positive environment of mutual trust and respect.
• Maintain confidentiality of all customer and employee information
• Demonstrate attention to detail and produce accurate, high-quality work
• Produce an amount of work that meets or exceeds job expectations
• Fully utilize systems, tools, training and resources provided to maximize potential
• Accept feedback and redirection politely and professionally
• Assist other departments as needed
• Demonstrate regular attendance and punctuality
• Positively represent and promote the Company within the community
• Make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
• Participate in various professional associations (exempt-employees) and community activities to support the Company's mission and vision and to further personal development

Other Job Requirements

• Participate in various retail and bank projects as necessary.

Education and Experience Requirements

• High School Diploma or equivalent

Physical Requirements

• Regularly: Reaching - with arms and hands, Stooping, kneeling, crouching, and/or crawling, Talking, Feeling/Touching, Vision - close, peripheral, depth, ability to adjust focus, and Lifting objects up to 30 pounds
• Frequently: Standing, Walking, and Hearing
• Occasionally: Sitting and Climbing and/or balancing

Heartland Bank and Trust Company is an Equal Opportunity Employer, including disability/vets.