Job description

Viejas Casino & Resort, San Diego’s Premier Four Diamond Gaming and Resort destination, is looking for a Retail Supervisor to join our team.

The Retail Supervisor is responsible for the overall operations of the retail store. This includes oversight of all retail actions including point of sale transactions, gift card transactions, cash handling procedures, guest service, staff scheduling, and ongoing staff education. Supervising the daily activities and operations of the Retail Department. Communicates all departmental needs, operational issues, operational results, and team member needs to the Retail Operations Manager. Performs all duties of Retail Sales Associate as needed.

We are looking for team members who are reliable, outgoing, and who believe that providing great guest service is the key to success.

Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award. The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting. Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites. Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the Café, and the Daily Roast. The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California’s largest outdoor roller rink.

Viejas recognizes that its team members and their diversity are vital to our success and invite you to join our Hotel Operations and Retail team.

Viejas offers its team members:

• Health, Dental, and Vision Benefits
• Medical and Dependent Flexible Spending Accounts
• Accident, Critical Illness, and Disability Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Programs
• Career Advancement Opportunities and
• Tuition Reimbursement

Required Skills*
CORE SCOPE OF POSITION*

• Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Hires, trains, and schedules front desk staff in accordance to business demands and budget.
• Coaches and counsels staff to uphold policies.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Submits all paperwork and financial reporting.
• Supervises effective daily operations including opening and closing procedures and ensures retail store merchandise is shelved and stocked.
• Performs other duties assigned.
• Approves weekly inventory of store merchandise, prepares reorder forms.
• Directs team members for daily preparation of merchandise and displays in their respective stores.

STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Provides supervision of all staff during assigned shift.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).
• Bachelor’s degree preferred in area of hospitality, exercise science, health education, business or related field.

EXPERIENCE

• 1 to 2 years of experience in hospitality industry, preferably in sales capacity.
• Experience with professional spa services and treatments preferred.
• Experience with event planning preferred.

KNOWLEDGE AND SKILLS

• Creative in marketing and promotion, sales oriented.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Must be flexible to work different shifts, evenings, and holidays.

Required Experience

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Weekend availability

Work Location: One location

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