Job description

Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

The Grand Geneva Resort & Spa is looking for Grand Café Supervisor to provide managerial support, training and leadership for restaurant operations. This will be accomplished only by proper use of training programs, communication methods and following the standards set by our hotels leadership.

$500 Referral Bonus: Refer someone, receive $100 on your paycheck following 30 days of employment & receive the other $400 on your paycheck following 90 days of employment

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values its people ✨

Grand Perks:

· Hotel room discounts as low as $49 per night

· Free meals every shift made by our talented culinary team

· Paid time off

· Golf, Ski, Restaurant & Spa discounts

· WELL Spa Gym membership for $16 per paycheck

· Advancement opportunities across the property and US

· Friendly work atmosphere- Negativity & drama are not welcome here

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

· Execute restaurant operations including food and beverage promotions, customer service and inventories.

· Lead the Front of the House staff in training the following restaurant standards, wine service and customer service

· Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff

· Maintain banquet inventory, cleanliness, food rotation and menu consistency.

· Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry

· Communicates effectively, both verbally and in writing, to provide clear direction to the staff.

· Attends meetings during shifts.

· Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.

· Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.

· Perform other duties as assigned.

The Qualifications:

· The ideal candidate will possess a strong background in beverage supervision/management to include training and cost control.

· One year previous bartending and serving experience required.

· Food supervision experience is a plus as this position will supervise associates in both the food and beverage outlets.

· Bartenders certificate required. Must be at least 18 years old to serve or pour alcohol.

· Must have knowledge of food and beverage preparation and service of various alcoholic beverages.

· Passionate about hospitality and customer service driven.

· Pride in your work by creating positive energy, excitement and fun.

· Able to develop camaraderie with team members.

· Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.

· Ability to maintain composure and remain pleasant under high pressure situations.

· Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: Restaurant Manager

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lake Geneva, WI 53147: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you 18 years of age or older?
• Are you 15 years of age or younger?
• Have you at any time worked for Marcus Corporation?

Work Location: One location

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