Job description

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

The restaurant General Manager leads the daily operations of BACAN Restaurant and Living Room Bar. Duties include but are not limited to assisting with menu planning, maintaining sanitation standards, and assisting managers and team members on the floor during peak meal periods. The restaurant General Manager strives to continually improve guest and team member satisfaction determines training needs to accomplish goals, then implements a plan of action. High focus on financial performance, superior guest service, team member engagement, labor management, and guest/team member satisfaction.

Essential Functions:

• Ensures clarity around the company's priorities and communicates our direction and vision to team members.
• Liaison between the kitchen and the floor to provide exceptional service to guests.
• Improves service by communicating and assisting team members to understand guest needs, provides guidance, feedback, and individual coaching when needed.
• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.
• Operates open table to book guest reservations and collect guest preferences.
• Provides financial analytics pertaining to all aspects of the venue and business.
• Displays leadership in guest hospitality by exemplifying excellent guest service and creating a positive atmosphere for guest relations.
• Assists managers and team members on the floor during meal periods and high demand times.
• Supports on-site/off-site public relations opportunities to promote the restaurant.
• Ensures the agreed standards of food service are adhered to at all times.
• Performs other duties as assigned

Qualifications:

• A bachelor's degree in Business Management/Administration from an accredited University.
• A minimum of three years of experience in the hospitality industry or in a fine dining setting.
• Familiarity with restaurant management software to include Open Table, Micros, & Birtchstreet.
• Demonstrates honesty and integrity and models appropriate behaviors.
• Excellent interpersonal skills with a focus on customer service.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Strong leadership and supervisory skills.
• Leads by example and serves as a role model.
• Meticulous attention to detail.
• Present themselves in a professional manner.

Physical setting:

• Fine dining restaurant and bar.

Schedule:

• 10-hour shift

License/Certification:

• Serve Safe Certificate.

Shift availability:

• Afternoon and Night Shifts.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Fine dining restaurant

Shift:

• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location

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