JOB SUMMARY: The Residential Supervisor position is integral to the efficient functioning of the assigned Program. The Residential Supervisor will, by virtue of the role, have primary individual contact and, in that role, will have influence on individual safety and well-being of the consumer in addition to that of the Behavior Tech’s and assigned staff. This is a professional staff member with the responsibility for maintenance of a secure and safe work environment in cooperation with other professional level staff members.

Lead, guide, and be the conduit to the assigned team when the Program Manager/Director is not on-site or unavailable.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Help with the admission of individuals, including taking urine analysis, blood alcohol content, and contraband search, if necessary, body check, checking for hazardous objects, listing valuables and personal possessions, and orienting the individual to the Department.
• Observe and train all individuals closely to ensure coverage in the supervision of consumers as assigned by each department, this will require an array of coverage from occasional oversight to constant oversight.
• Monitor consumer self-administration of medication to ensure proper protocol is maintained
• Monitor consumer for undesirable side-effects to medication and inform appropriate professional when necessary
• Monitor consumer meal and compliance for special needs/prescribed diet
• Complete necessary progress notes on consumers timely
• Provide support to consumers with daily living skills as appropriate; assist clinician in the provision of group therapy and everyday living skills training as appropriate
• Assist consumers and fellow staff during recreational activities with consumers
• Assists staff and consumers in the implementation of treatment/behavior plans; provides feedback relative to adjustment
• Report all pertinent observations, changes in physical signs or symptoms, changes in emotional behavior and individual’s medical and/or psychiatric concerns to the appropriate level professional.
• Observe and report individual’s reactions to visitors or telephone calls to the appropriate level professional.
• Report feelings and ideas expressed verbally by individuals to the appropriate level professional.
• Encourage individuals to respect the rules and regulations of the department and give physical and emotional support as it is needed.
• Carry out assigned duties in caring for individuals who require more than routine observation and care.
• Assist other personnel in the management of impulsive, violent or uncooperative individuals and help apply restraints or put individuals into seclusion, as necessary.
• Maintain security on the Department per policy.
• Check any unusual sounds, report suspicious behavior of individuals or visitors and report difficulties with visitors.
• Never leave the department without authorization by your supervisor.
• Assists consumers and fellow staff in maintaining a clean and safe department
• Notifies appropriate staff when supplies are needed and stock supplies when received
• Participate consistently in all in-service training programs.
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company’s published rules and regulations

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
• Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
• Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
• Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education:

• • High School Diploma required
  • Bachelors Degree preferred or equivalent experience
  • CNA preferred

• Experience:

o Minimum of Two (2) years of prior experience in a mental health setting is required

o Minimum of One (1) year supervisory experience required

o Minimum of One (1) year of experience working with the chronically mentally ill in an acute psychiatric setting preferred

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.