JOB SUMMARY

This role is a critical partner in the success of Cortland at the community level. The Concierge is a key contributor to the resident experience and is responsible for providing exemplary customer service, guest management, and vendor engagement.

ESSENTIAL DUTIES:

• Provides information regarding Cortland Community, local neighborhood, surrounding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

• Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

• Manage inbound phone calls and emails from residents, prospects, visitors, and vendors.

• Coordinates key release for residents with visitors, guests, and service vendors.

• Runs appropriate errands for guests and picks up or delivers a variety of items.

• Provides a variety of business services such as shipping packages and assisting with printing needs.

• Receives, stores, and/or delivers mail and packages.

• Assists community team with event scheduling, planning and management.

• Connects residents to service providers to meet specific resident needs.

• Engages prospects as first representation of Cortland community leasing team.

• Greets vendors and visitors at front desk and provides wayfinding to leasing office, amenity spaces, and resident apartment homes

• Build and establish a collaborative partnership with onsite community teams, portfolio leadership, sales performance and the corporate teams to help nurture and enrich the company culture and its guiding principles and mission.

• Performs other related duties as assigned.

IDEAL KNOWLEDGE, ABILITIES, AND EXPERIENCE:

• Previous experience in real estate, property management, hotel management, hospitality or other related fields.
• Ability to build rapport with residents, guests, visitors, and vendors.
• Excellent written and verbal communication skills.
• Friendly and welcoming demeanor.
• Availability to work shifts, including evenings, weekends, and holidays.
• Expert time-management, prioritization, and multi-tasking skills.
• Ability to quickly adapt to an often-changing and rapid-paced work environment
• Ability to solve resident issues in a professional and timely manner.
• Excellent customer service skills while maintaining the highest standards of professionalism
• Highschool diploma or GED.
• At least 2 years of STRONG customer service experience.
• Hospitality experience preferred.
• Prolonged periods of standing at a welcome desk.
• Must be able to lift up to 15-20 pounds at a time.

SUPERVISORY RESPONSIBILITY:

• None

Preferred dress code

Business (business suit, tie)

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