“There’s chaos out there and chaos means opportunity.”

• Marc Ostrofsky

The Resident Relations Coordinator will provide exceptional customer service while qualifying prospects, preparing lease proposals and lease documents. The associate will respond to customer care service requests professionally and timely. The associate will evaluate requests, schedule maintenance staff to complete work, expedite repairs and ensure resident satisfaction.

You will love working at Western! Why? Because we make a difference in the lives of others. What we do is really important and while we’re at it, we know you’ll have fun, you’ll be rewarded, and you’ll be enveloped in the spirit of community within our communities. Together we bring out the best version of ourselves, our teammates, our residents.

Why else will you love working at Western? Well, let’s not forget our competitive pay, multiple bonus programs, great benefits (like health insurance, 40(k) matches, vacay and personal time off including major holidays), plus annual award and recognition events, opportunities for advancement (lots of promotion from within!) and an in-house Training Academy to get you to where you want to go.

Your Part:

As Resident Services Coordinator, we know you’re polished, engaging and energetic. Organization is your middle name. You’re a go getter who will be an integral part of the team by focusing on resident retention, cultivation long-time relationships with current and future residents. You love working with people and get a lot of satisfaction knowing that you’re making a difference in the lives of our residents. Your commitment to apply your very best in a high-energy environment is what makes you special.

This position offers $23.00 per hour with the ability to earn thousands of dollars in bonus opportunities, plus benefits!

Our Part:

We support you in every aspect of management and provide you with the multimillion-dollar community asset to lead. We are responsible for creating a living environment for our residents that exemplifies California living at its best. We are also responsible to the daily operations and financial performance of the community, optimizing net operating income, and carrying out the objectives of ownership. That’s where you come in – to help us accomplish just that! You are the face of the community, the boots on the ground.

What We’d Love for You to Bring to the Table as a Resident Services Coordinator:

You have current or recent experience within the multifamily, commercial, or hotel industry. You are energetic, enthusiastic, and resourceful with the ability to adapt to quickly to changing priorities. Responsible for package distribution and maintains tracking system for receipts and pick up. You will be an integral part of the team focusing primarily on resident retention, cultivating long-time relationships with current and future residents. If you’ve got Yardi Voyager experience, that’s an extra point for you! Your California Driver’s License is up to date as is your car insurance. Your driving record is something you’re proud of, even if it’s not perfect. You have a High School Diploma or GED equivalent. If you have a college degree, we’re impressed.

Stuff We’re Supposed to Tell You:

Western National Group is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, and military and veteran status or any other legally protected status IND123

We can’t wait to meet you!