Reservations Agent PT/On-Call Holiday Inn Express Waikiki
Full Time
Honolulu, HI 96815
Posted
Job description
Holiday Inn Express Waikiki Beach is seeking a Reservations Agent to join our team! Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Essential Job Functions:
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Essential Job Functions:
- Answer all telephone calls within 3 rings following all company standards regarding Telephone Etiquette.
- Respond to all voice mail messages from the prior evening and check for new voicemails throughout the day.
- To be knowledgeable of all hotel facilities, policies, and services.
- To be knowledgeable of all local attractions and activities to assist callers.
- Respond to all guest needs and requests in a timely and professional manner working to resolve conflicts and ensure guest satisfaction.
- Maintain a thorough knowledge of current promotions, packages, and rate plans.
- Check room availability and sell all room types per sales strategy to 100% of inventory.
- To use upsell techniques to maximize revenue in order to reach budgeted goals.
- Complete shift checklists and special projects as assigned.
- Properly input all reservations into the property management system.
- Print reports as needed for Front Office and Sales departments.
- Monitor and utilize waitlist, contacting guests as rooms become available.
- Review all reservations entered for the day to confirm proper rates, guest information and special requests.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required.
- Must have High school diploma or equivalent.
- Prior experience working with the public in person or on the phone.
- Must have experience working on computers.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Friendly sounding, articulate voice with good vocabulary.
- Strong customer service focus.
- Good team player.
- Ability to remain calm under pressure.
- Strong written and verbal communication skills.
- Ability to work well under pressure and handle multiple tasks at once.
- Patience and tact required to accommodate customer needs and resolve occasional difficult situations.
Essential Physical Abilities:
- Must be able to work at a computer for extended periods of time.
- Endure a high volume of phone usage.
- Must be flexible to work long and sometimes irregular hours.
Benefits:
- Competitive Bonus Plan
- 401(k) Plan
- Free Medical, Vision, Dental, and Life Insurance
- Time Off benefits
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
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