GENERAL JOB SUMMARY

• This position is responsible for assisting in the day-to-day operations of Hospice of Havasu’s donation based resale store. It is important in this position to maintain positive relationships with donors, volunteers and store customers. Excellent customer services skills are a must. The Store Associate recognizes how the Resale Store benefits patients and families of Hospice of Havasu. This position has no supervisory responsibility.

ESSENTIAL FUNCTIONS

• Greet and assist customers in a courteous and friendly manner.
• Attend the store’s front desk and work the cash register for customer purchases as assigned.
• Safe lifting techniques as required for furniture moving.
• Provide a supportive and sensitive approach to those making merchandise donations.
• Handle the movement of goods in a safe and secure manner.
• Sort through donated goods removing items that are unsuitable for purchase as assigned.
• Assist with inventory control and the management of donations.
• Assist with stocking supplies where indicated.
• Put equipment and supplies away after use.
• Assist with developing creative strategies for displaying merchandise by promoting, rotating, and arranging items in organized manner.
• Assist with creating and maintaining a safe, clutter-free and hazard-free store environment.
• Assist with cleaning common areas, restrooms, outdoor walkways and receiving areas as assigned.
• Dust, sweep, clean and relocate store items as assigned.
• Assist with maintaining an attractive front store and organized back store environment.
• Collaborate and communicate effectively as part of the team to establish and maintain cooperative working relationships.
• Attend all in-service trainings as scheduled.
• Practice safety in the workplace.
• Report any unsafe conditions to the supervisor in a timely manner.
• Keep Resale Store/Facilities Director fully informed.
• Fluency in the English language.
• Ability to position self to move about, ascend, descend or traverse, transport, operate, activate, use, prepare, inspect or detect, perceive, identify, recognize, observe, inspect and assess are required. Ability to convey, communicate, speak clearly and exchange information, converse with, discern, and express oneself.

Education:

• High School Diploma or GED Certificate

Experience:

• One year retail sales experience preferred.
• Driving experience of a van or larger preferred.
• Heavy lifting a must, moving experience preferred.

Knowledge Requirements:

• Hospice philosophy of care preferred.
• Knowledge and support of agency’s safety and OSHA policies.
• Demonstrated understanding and compliance with agency policies, continuing education, work schedules and required HR documents.
• Customer service principles.

Skills and Ability:

• Structure and content of English language including the meaning and spelling of words, alphabetization, rules of composition and grammar.
• Calculate general math computations.
• Ability to run a cash system-POS register.
• Ability to make change with cash.
• Computer literate in basic software packages.
• Read and interpret directions on labeling.
• Problem solving skills.
• Utilize proper body mechanics and safe working techniques.

Demonstrated Behavioral Competencies:

• Maintain professional boundaries with customers, patients, families, community, staff and volunteers.
• Work with diverse social and economic situations without imposing own values.
• Manage stress in a healthy way.
• Sensitivity to others.
• Sensitivity to confidential matters.
• Acceptance of diversity.
• Maintain cultural competency and humility.
• Positive, professional attitude and appearance.
• Ethical and honest.
• Self-management with minimal supervision.

Special Requirements:

• Ability to operate a motorized vehicle and is auto insurable with minimum coverage as follows: $100,000 bodily injury per person, $300,000 bodily injury per accident and $50,000 property damage and have reliable transportation for work in the community and surrounding areas.
• Participate in and complete all continuing education activities as assigned in a timely manner.
• Adhere to Hospice of Havasu’s Standards of Behavior.
• This job requires standing, stooping, bending, and walking for the majority of the shift.

This job description is not an employment contract. Hospice of Havasu may exercise its at-will rights at any time. The above declarations are not intended to be an all-inclusive list of the duties, responsibilities, skills, and/or abilities to perform the job. Rather they are intended only to describe the general nature of the job. Hospice of Havasu reserves the right to modify job duties or job descriptions at any time. Nothing in this job description restricts managements’ rights to assign or reassign duties and responsibilities to this job.

Hospice of Havasu is an EOE/ADA Reasonable Accommodation Employer

By signing below, I verify that I have reviewed this job description and understand the requirements and expectations of this position.

Employee Signature: ___________________________________ Date:__________________