Job description
Overview:
Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles).
Primary Responsibilities:
- Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
- Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.
- Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
- Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
- Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.
- Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.
- Perform collections activities as needed.
- Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
- Participate in Audits at vendor sites as requested by management.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Works 200+ accounts per week.
Direct contact with external repossession agent vendors, attorneys and law enforcement.
This position has customer contact.
Education and Experience Required:
A combined minimum of 3 years’ higher education and/or relevant work experience.
Ability to travel up to 10% of the time.
Education and Experience Preferred:
Bachelor’s degree.
Collections or repossession experience.
Knowledge of M&T Bank systems.
Location
Getzville, New York, United States of America
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