We are actively seeking a Private Pay Reimbursement Specialist to join our team. The candidate will have some experience in health insurance and understand how insurance processes work.

• Collect outstanding balances while promoting the Company’s reputation for integrity
• Make outgoing calls to customers with outstanding balances
• Maintain an outgoing call volume consistent with the goals of the team
• Answer telephone calls in phone queue and address patient questions and concerns
• Set up payment plans for customers with large balances or financial difficulties
• Provide excellent customer service, including problem solving and timely follow up
• Handle difficult and/or emotional customer situations in a polite and professional manner
• Verify new insurance information provided by patient and accurately update patient records
• Fix patient information errors originated during order entry process
• Process refunds and A/R adjustments on patient and facility accounts

• Must work shift during CST hours
• Must have a modem to install phone (Phone equipment provided)
• Basic computer and software navigation
• Strong attention to detail
• Strong multi-tasking skills
• Ability to work calmly in a fast paced environment
• Ability to explain general insurance terminology to client customers

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The hourly rate for this position is between $15-$16 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.