We are looking for detail-oriented and customer service driven candidates to join us as a Medical Records Clerk! The Medical Record Clerk (internally known as Document Classification Specialist) is responsible for gathering and scanning client documents and uploading to our web portal for processing.

This is a work from home position. The schedule is 10:00am - 6:30pm CST, Mon-Fri. Applicants must have and maintain reliable internet service with minimum upload speed of 10 mbps. You must be able to have Ethernet connectivity to the router/modem to operate the computer and phone equipment. Some Saturday shifts and overtime should be expected.

• Respond to all client inquiries regarding updated status of order(s), by e-mail or phone, depending upon the client’s preference and/or the time-sensitivity of the order.
• Log all client issue, contacts and resolutions into Footprints.
• Proactively contact clients by e-mail/phone and provide clear and concise explanation to the client of any delays to orders and the reason(s) for the delay and coordinate with client on any additional information needed.
• Written communication by the CSR should fully explain each situation and may require that “canned system statuses” be modified to expressly state the nature of a particular situation. Spell-check must be used for both grammar and spelling prior to forwarding any e-mail or status letter to a client.
• Review all Certificates of No Records for validity and completion prior to routing to Billing.
• Review all Cancellations and/or Case Settled orders for appropriate closing statement prior to routing to Billing.
• Review all Objections and/or Motions to Quash for appropriate status and/or closing statement prior to routing to Billing.
• Review all Work orders received from the Retrieval Department for reason of Facility Non-Compliance and ensure that all procedures were followed to allow closure, prior to routing to Billing.
• Monitoring and/or handling of all Special Circumstance Orders (SCO’s) which require tight deadlines, special instructions, etc., outside of normal operational processes.
• Provide Support, direction and/or resolution on technical issues/cases as logged in Salesforce by Account Executives.
• Compose and prepare confidential correspondence, reports, and other complex documents.
• Create and maintain database(s) and spreadsheet files, including reviewing Salesforce to assist in identifying possible leads and/or issues.
• Update, maintain and distribute national carrier rollout documentation; including carrier lists, defense firm lists, house counsel lists, notification letters, etc.

• High School graduate and / or GED equivalent.

• Prior computer, data entry, medical, legal or insurance claims office is helpful but not required.
• Familiarity with PC helpful

• 10 key a plus
• Type 20-30 wpm a plus
• Read and write English fluently
• Must be able to work in a team environment
• Must be able to work quickly
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Attention to detail is critical.

• Computer, copiers, printers, and various software programs.