Remote Intake Coordinator (LVN) - Full Time
Full Time
Fort Worth, TX 76103
Posted
Job description
The
Home Health Intake Coordinator will be responsible for handling all aspects of the patient intake process, establishing and maintaining positive relationships with patients and referral sources, responding to clinician's/patient’s requests and concerns.
Licensure: LVN license required.
Education/Experience
Licensure: LVN license required.
Education/Experience
- Graduate from an accredited healthcare curriculum.
- Three years of professional experience and two years of experience in a home care position strongly preferred.
- Experience as a team care coordinator, clinical supervisor, or other similar roles highly desirable.
- Direct patient care within the last 5 years preferred.
- HomeCare HomeBase proficiency preferred.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Maintains daily patient referral and intake operations through HCHB workflow.
- Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
- Implements procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Demonstrates ability to effectively communicate w/ clinicians through a positive rapport
- Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
- Perform detail chart audit, review as per company compliance policy.
- Ability to market aggressively and deal tactfully with customers and the community.
- Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
- Demonstrates good communication, negotiation, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
- Able to multi task under time pressure.
- Available via various technology platforms after hours to assure consistent, timely intake process.
- Knowledge of HCHB documentation software/workflow preferred.
POSITION QUALIFICATIONS
- Must have excellent computer word processing skills with the ability to enter at least 50 WPM
- Must be able to demonstrate proficiency in use of electronic medical record systems (HomeCare HomeBase)
- Proficient in Google/Office products (gmail, sheets, Word, Excel)
- Must be willing and able to learn new computer software with training provided
- Thorough knowledge of home health services and clinical practice, Medicare Conditions of Participation, home health accreditation requirements, reimbursement patterns for Medicare and other payors
- Must be detail-oriented and excellent in time management
- Must be able to follow a defined list of tasks and follow the established procedures completing them in a timely fashion
- Must be able to flex with the increased workflow when census is higher and recognize urgency of each task
- Must have excellent verbal and written communication skills in all interactions with patients, physicians, and staff, demonstrating excellent customer service
- Must be able to exercise good judgment in prioritizing workload, working with minimal supervision, and organizing and completing tasks accurately and in a timely manner
- Ability to maintain harmonious constructive relationships with internal and external customers
Operational Workflow
Processes assigned workflow in electronic health record system for multiple locations to ensure efficient care planning and revenue cycle operations within established department productivity standards.
Workflow tasks include, but are not limited to:
Processes assigned workflow in electronic health record system for multiple locations to ensure efficient care planning and revenue cycle operations within established department productivity standards.
Workflow tasks include, but are not limited to:
- Approving physician verbal orders and obtain verbal orders from physicians as necessary
- Monitoring patient vital signs within and outside designated parameters and intervenes as necessary
- Approving visits in according to Plan of Care, Medicare regulations and payor approval
- Processing re-certification/discharge decision task with collaboration from Clinical Manager, Case Manager, and Episode Care Manager
- Process discharge workflow according to Plan of Care
- Facilitates communication with physicians, patients, location Clinical Managers, and clinical field staff and documents in the electronic medical record
Aviator Home Health is one of the fastest growing companies in the DFW. We pride ourselves in excellent patient care which is made possible by our highly skilled, talented and caring Aviator staff! We love our employees, and we understand that we wouldn’t be able to do what we do without them.
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