Job description
Full Time REMOTE CSR POSTION!
Pay Rate: $14 - $15 / Hour
Qualifications:
A minimum of 1 year of customer service experience is required, previous experience as a customer service representative in a call center preferred.
High school diploma or equivalent required, college degree or some college training preferred.
Must successfully pass criminal background checks.
Must have no financial or other potential conflicts of interest that would impair one's ability to provide fair and unbiased advice and assistance to callers.
Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and customer service skills and experience.
Ability to work with minimal day-to-day direction.
Superior interpersonal skills including courtesy, professionalism, empathy, and cooperative attitude.
Ability to use a computer and navigate at high functionality.
An action-oriented and results-driven individual who likes to be the one-stop solution for customers.
Excellent oral and written communication skills.
Key Responsibilities Include:
Respond to customer inquiries and requests for information, provide guidance as defined in approved reference guides, policies and procedures.
Advocate on behalf of the customer and accurately document customer interactions.
Actively listen to customer and take initiative to seek actionable solutions to customer goals or problems.
Complete all commitments offered to customer in a timely manner; i.e. call backs.
Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
Perform the assigned duties with minimal supervision, but also work in a team problem-solving environment.
Follow all policies and guidelines set by company.
Maintain confidentiality regarding company and customer information.
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