Job description

Summary of Position:

The Regional Manager’s (“RM”) role serves as a key partner in driving practice growth as well as the management and support of all administrative and clinical functions within their assigned orthodontic practices. The RM is the practice relationship leader and Orthodontic Partners ambassador, that serves long-term, provides ongoing support of the organizations prescribed philosophies while blending the culture and preserving the clinical autonomy the practice has maintained. Additionally, the RM will provide solutions and resources to obtain the growth and performance expectations, while utilizing the playbooks that support these functions.

Essential Job Functions:

· Ensure the orthodontic practices deliver quality and compassionate orthodontic care to every patient.

· Work closely with the practice leadership team (Practice Managers, Clinical Leads, and Orthodontists) to ensure orthodontic programs are effectively managed, efficiencies are optimized, and that exceptional customer service standards are met.

· Meet or exceed financial performance expectations using practice data to identify opportunities and to inform coaching and development planning and execution. Accountable for practices’ financial performance.

· Maintains pulse on practice performance, leveraging available data and practice relationships to understand root causes of under or overperformance. Acts with urgency and independence to address issues and capitalize on opportunities.

· Communicate, train and coach team members on procedures and/or changes in processes.

· Develop and build strong relationship with practice team members by visiting regularly, sharing appropriate data, and identifying needs of the practice.

· Optimize the use of provided resources to identify new opportunities that enhance the internal programs available to provide an exceptional patient experience.

· Support and advise on the staffing needs of the practices, including recruitment and onboarding.

· Accountable for holding the practices to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures.

Knowledge, Skills and Abilities:

· Working knowledge of Orthodontics, dental insurances, service limits, and financing options.

· A passion and focus on exemplary customer service standards for our patients and team members.

· Excellent written, interpersonal, and oral communication skills.

· Capacity to be aware of control and express one’s emotions and to handle interpersonal relationships with tact and empathy.

· Technology savvy, including strong Office suite skills (Word, Excel, PowerPoint).

· Demonstrated ability to take initiative; considered a self-starter.

· Excellent time management and organizational skills; ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.

· Always conducts self in a professional manner and appearance.

· High computer literacy and ability to learn new software.

· Comfortable with providing feedback (positive and constructive) and managing through conflict.

· Team Building skills; organizational and team development skills.

· Well-developed critical thinking, analytical and problem-solving abilities.

Education and Experience

· Bachelor’s Degree preferred.

· 5+ years of Managerial experience.

· 3+ years of experience working in an Orthodontic setting required.

· Basic P & L knowledge required.

· Prior experience supporting multiple locations preferred.

· Prior experience with OrthoFi or Ortho2 Edge preferred.

Travel

· Road warrior status – 65%-75% + depending on business needs

· Travel will be both by airplane and by automobile.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please go to https://www.e-verify.gov/employees/e-verify-overview.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• This position will require out of state travel on a regular basis, are you comfortable with the job requirement?

Experience:

• orthodontic: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

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