The Regional Manager position at Scooters Coffee is an opportunity for an upper level management position in a successful and growing company. This position contributes to our efforts at Freedom Enterprises and Scooters Coffee by providing support, on-site training, motivation, encouragement, and accountability to the operations and brand integrity of Scooters Coffee at the store level. This position will involve active, regularly scheduled visits in stores with managers within your assigned region to ensure that the brand story is living at the store level. The purpose is to standardize operational excellence at the store level and across the company by ensuring the execution of standardized operating systems.

Amazing People - Amazing Drinks - Amazingly Fast

Scooters Coffee Core Values

Integrity - Love - Humility - Courage

Job Requirements & Responsibilities

Includes, but is not limited to the following:

Leadership & Professionalism:

• Build and lead teams to accomplish a common goal.
• Show exemplary leadership skills, planning proficiency and the will to execute policy and procedures in accordance with Scooters Coffee and Freedom Enterprises policies & procedures.
• Be organized, work independently and be self motivated in achieving goals for multiple districts and multiple stores within each district.
• Motivate & mentor district managers, leaders, and other team members under your supervision.
• Mix and match various leadership styles to engage your district managers and team in order to meet the goals of the business.
• Delegate tasks to utilize and utilize your team to its full potential and maximize the companys ability to grow.
• Handle confidential and sensitive information with integrity.
• Communicate clearly and concisely, both orally and in writing with managers to ensure the brand promise is being fulfilled throughout your region.
• Direct and provide honest, professional, respectful feedback to managers, including conflict resolution when necessary.

Mastery of the Amazings:

Amazing People

• Ensure that every customer receives outstanding care, attention and above all, the amazing service they deserve.

Amazing Drinks

• Be proficient in your knowledge of the processes and procedures of making quality Scooters drinks and teach others to do the same.

Amazingly Fast

• Demonstrate and excel in the ability to be fast and efficient in all areas of the barista station and teach others to do the same. This includes (but not limited to) shots, milk, smoothies, food, and POS.

Assess stores to determine if any of the three Amazings are missing. In addition, coach district managers on how to formulate a plan to fix any areas of the Amazings that are not up to company and brand standards.

Genuine Brand Advocacy:

• Educate team members to positively reflect the brand by assessing the appearance of each store and how it affects the strength of the Scooters brand. Enforce adherence to brand standards at all times.
• Show true passion for the company, both Freedom Enterprises and the Scooters Coffee brand.
• Radiate positivity in goals and future endeavors of our company and brand and transfer that passion to others.

Business Knowledge:

• Effectively hire quality staff at all levels (baristas, MITs, Training Specialists, Store Managers, District Managers) and be able to instill in teams why this matters. Recognize when an employee is not an A player and ensure, if necessary, that the correction is quickly and decisively made.
• Manage and adhere to individual store budgets and financials, including P&L statements, an individual stores break-even/profitability mark, cost of goods, and labor budgets while teaching managers these skills as well.
• Understand the operation flow of each style of store in our system. (single sided kiosks, double sided kiosks, sit-down with drive-thru, and non-traditional hospital locations)
• Analyze store environments and key performance indicators to identify strengths, weaknesses, opportunities and threats.
• Coach district managers and develop an action plan with operational excellence being the goal.
• Be a subject matter expert and trainer on Microsoft Office and Google Workspace programs.
• Ensure understanding and adherence to our Scooters franchise agreement, including the requirements and limitations.

Mentoring Skills:

• Mentor and train a manager in all levels of managerial responsibilities.
• Mentor your district managers in continuing their leadership & management education, at the multi-store leadership level.
• Teach managers the systems and procedures of Freedom Enterprises and Scooters Coffee. This includes, but is not limited to: all manuals, leadership classes, systems & processes (current & future).

Travel Requirements:

• Traveling will be required, duration of travel may vary
• A valid driver's license is required
• 40+ hours per week will be required to successfully fulfill the job requirements. This amount will vary based upon individual circumstances.
• Continuing Education will be ongoing (personal and team)

Qualifications:

• 3+ years of management and leadership experience.
• Multi-unit operations experience preferred
• Excellent communication skills, both verbal and written.
• High Level of understanding business and economics
• Multitasking & problem solving abilities
• Scheduling and inventory management experience
• Knowledge of health department standards
• Ability to mentor and develop staff
• Ability to travel

Benefits:

• Quarterly performance bonuses
• Paid time off
• Health insurance (we pay 50% of premiums)
• Dental insurance
• Vision insurance
• Life insurance
• Tuition reimbursement program
• Monthly $75 Scooters gift card
• 25% off all food and retail merchandise
• Flexible schedule
• Weekly pay