Job description

Regional Dental Operations Manager

North Country HealthCare is a non-profit health organization comprising 15 clinics in 12 communities across Northern Arizona. We are focused on creating healthier communities and in ensuring that not one person is without access to Primary Care.

GENERAL DESCRIPTION OF POSITION
Under the direction of the Chief Operations Officer (COO), oversee the dental clinic operations for North Country HealthCare. Responsible for management and supervision of all dental operations to include training of personnel, coordination of clinical staff, health, education, clinical-related regulatory compliance, and development and implementation of new services and programs. Works to develop internal and external relations to enhance patient care, dental services, and an integrated dental model with medical services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide training, direction, and support to clinic managers in all dental aspects. To include organization Policies and Procedures and all other daily operational activities needed to perform the job.

• Responsible for coordination of compliance with state and federal agencies as they apply to dental care. Perform quarterly or as needed on-site mock inspections to ensure compliance from each compliancy agency.

• Serve as the first contact for clinic managers regarding dental services. Work to create unity and give support to clinics by helping them feel a greater connection with the corporate office and dental department.

• Coordinate with the Dental Director to implement the initiatives, policies, procedures, and protocols of the dental department.

• Oversee implementation of Dental protocols across the organization.

• Plan, direct, manage, and evaluate staff and operations within dental clinics and dental department. Provide feedback to Chief Operations Officer on dental engagement and response of clinic manager to dental needs.

• Provide leadership and direct oversight for dental requirements for clinic managers to promote the efficient use of staff, resources, and dental supplies and encourage opportunities to decrease operational costs and increase revenue.

• Participate in the establishment of strategic planning, resource allocation, operational plans, and policies for dental services.

• Interact with outside organizations and community organizations to develop community relationships that promote dental services.

• Design, encourage, support, and inspire staff in the pursuit and development of new ideas and ways of improving dental services and methods to include integration with medical practices.

• Perform related work as required, including: hiring, interviewing, reviews, and processing paperwork with regards to job changes, payroll notification, staff discipline, and terminations.

*EDUCATION AND EXPERIENCE: Bachelor's Degree or Higher, Minimum of 3-5 years related experience Directly supervises 4 subordinate supervisor(s) who supervise(s) a total of 25 employee(s). Supervises 0 non-supervisory employee(s). Departments supervised by this position include Dental. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. ADDITIONAL INFORMATION:

This position will be required to travel to each dental clinic on a monthly basis.

Benefits:

• Health Insurance starts on day one, as little as $5 per pay check
• Dental, Vision, 401K
• 22 Combined days of PTO/PST, 6 paid Federal Holidays in first year
• No nights or Weekends

North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Flagstaff, AZ 86004: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Management: 5 years (Required)

Work Location: One location

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