Job description

About Us:

SleepQuest is a rapidly expanding National Health Services Company focused on Sleep Related Breathing Disorders. We have provided sleep care services for over 25 years with a comprehensive "continuum of care" that includes home sleep testing (HST) and CPAP treatment for obstructive sleep apnea (OSA) and ongoing resupply. Our vision is to restore sleep and dreams for millions of people.

As an Referral Coordinator you will:

• Provide the intake of all referrals for Diagnostic Sleep Studies, Unattended Titration Studies, PAP, and new Supply patients up to Gate 10/11:
• Receive all fax documentation for all 5 PSC’s & VirtualCare
• Re-distribute non-referral and ongoing supply referral information to appropriate staff via email
• Respond to phone calls/emails inquiries from patients regarding the referral process and status updates within 24 hours.

Enter all new patients into Brightree the day received:

• Accurately enter all patient demographics
• Select appropriate Branch based on incoming fax number
• Start notes for type of Referral
• Call patient to inform them of the referral from their physician and gather any missing patient information

Determine completeness of documentation:

• Ensure prescription has all necessary elements
• Confirm all pages of the required documentation have been received
• Confirm the patient meets their insurance company’s medical policy for the service or DME being ordered
• If any documents are missing or additional information is needed, the Intake Coordinator will contact the referring MD’s office and/or the patient to obtain the records

Enter all new Sales Orders into Brightree:

• Select appropriate WIP and Classification state
• Add appropriate items to the Sales Order
• Assign to Gate 5 or 10/11 depending on completeness of documents

What we're looking for:

• High School Diploma
• 1 year of intake experience
• Strong computer skills, to include proficiency with Microsoft Office Suite

Preferred but not required:

• Experience with database management systems, such as Brightree a strong plus
• Excellent communication skills, both verbal and written
• Detail oriented, ability to handle multiple tasks simultaneously

Work Environment:

• Full-time Monday Friday onsite, 8:30-5:00 w/ ½ hour lunch and two 10 minute breaks
• Non-Exempt (Overtime must be approved in advance with manager)
• Reports to Intake Supervisor

Top Perks!

• 401k Match
• Monthly Lunches at our onsite locations
• SQ pays 100% of employee medical base plans
• FSA
• Dental/Vision Insurance
• Employee Assistance Program

Salary Range:

• $18 - $19 hourly

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
As SleepQuest is very patient facing, employee's are required to show proof of vaccination and wear protective masks.

Ability to commute/relocate:

• Fresno, CA 93720: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Upon hire, would you be able to show proof of vaccination against COVID-19 or submit an exemption?
• What about the role and responsibilities do you seem most interested in?

Education:

• High school or equivalent (Required)

Experience:

• Intake: 1 year (Required)
• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: One location

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