Job description

POSITION SUMMARY

Our Referral Coordinator will work directly with healthcare practice staff to collect referrals, maintain patient records, and document patient activities into the medical records system. The Referral Coordinator will have the capacity to work a hybrid schedule of in office and remote after the 90 day introductory period.

Primary Job Responsibilities:

• Acts as a liaison between Bayless staff and its patients to build productive and collaborative relationships that support the agency’s goals and core value
• Check voicemails every two hours. Call backs must be done within 48 hours of receiving
• Initiate referral for specialist within 48 hours of receiving the referral from the medical provider
• All scanning must be attached in the patient chart within 72 hours
• Documentation: Any interaction that pertains to the patient needs to be documented in the appreciate EMR system within 24 hours
• Insurance verifications and consistent communication with patients and clinic staff regarding updates, changes and verified coverage
• Daily check in and check outs with PSS

QUALIFICATIONS

Education, Certification, and Experience Requirements

• 1-year customer service experience preferred. General knowledge of insurance plans and products preferred
• High School diploma and equivalent education and/or work experience required
• Proficient in electronic clinical documentation and scheduling systems.

• HIPPA compliant
• Bilingual English/Spanish fluency preferred

• Must provide proof of a valid driver’s license, valid auto insurance coverage with at least the minimum state coverage

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Phoenix, AZ: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you ever received Behavioral Health or Psychiatric services from Bayless Healthcare?
• Have you received a COVID vaccination?
• What is your pay expectation for the role?

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 1 year (Preferred)

Work Location: One location

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