Job description

Referral Specialist/Administrative Support Needed

FurstStaffing has an immediate opening for a Referral Specialist/Administrative Support with experience in early childhood education, data analysis, and customer service in Rockford. The Referral Specialist/Administrative Support is responsible for capturing and maintaining data as required by the Illinois Department of Human Services (IDHS) for the statewide Child Care Resource & Referral system and providing office support for the assigned department.

Pay: $18/hr.

Referral Specialist/Administrative Support Job Responsibilities:

Referrals:

• Provide delivery of child care referral services and consumer education to parents/guardians in accordance with the Illinois Department of Human Services and organization policy and procedures
• Process TANF referrals as needed

1. Maintain and update the provider database as needed
2. Assure parent follow-ups are completed each month
3. Complete market rate surveys
4. Assure all complete updates are processed within given time frames
5. Field all incoming child care provider complaints

Administrative Support:
1. Assist with printer, copier, fax, and mail machine supplies and service requests
2. Provides administrative support and completes program related errands as assigned
3. Maintain list of needed department supplies, materials for staff trainings or meetings, and reserves appropriate venue for trainings, as needed
4. Assist in coordinating training activities as needed
5. Participates in continuing education activities

Miscellaneous:
1. Maintain high level of confidentiality
2. Speak to the purpose and services of all organizational programming
3. Respond with sensitivity to families’ socioeconomic, cultural, ethnic, and religious backgrounds, individual needs and capabilities
4. Participate in community activities including community events, media campaigns, promotional materials, and community presentations

Referral Specialist/Administrative Support Job Requirements:
1. Associate’s Degree from an accredited college or university in a related field (Early Childhood Education, Child Development, Child Psychology/Behavioral Sciences, Business Administration, Family Consumer Sciences, Social Work, Elementary Education Child Welfare, or Family Services) OR Associate’s Degree with minimum of two years’ experience in an early childhood education field
2. One (1) year experience in tools used for data analysis (e.g., Excel) and implementing new software
3. Strong customer service skills

• Ability to take on responsibility for tasks, organize, and establish priorities
• Enjoy working as a team member as well as independently
• Excellent written, verbal, and presentation communication skills
• Strong problem-solving and analytical skills
• Comfortable with networking and establishing collaborations
• Technical proficiency with a personal computer and various software packages

1. Strong knowledge of community resources

• Ability to lift 30 pounds, sit, stand, bend, and twist
• Ability to type at least 30 words per minute
• Current Illinois driver’s license and valid vehicle insurance

If you're interested in the Referral Specialist/Administrative Support position, please apply here or call Courtney or Caitlyn at 815-229-7810.

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