Title: Recruitment Manager

Location: Endeavor Clinical Trials

Job Description:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late stage neuroscience drug development. With 21 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

The Recruitment Manager is responsible for the primary recruitment contact for prospective study volunteers for awarded clinical studies; data-base review to identify volunteers that meet the required inclusion/exclusion to ensure provision of quality research data to meet site goals.

Responsibilities:

Administrative:

• Thorough reading and understanding of study protocol volunteer’s inclusions and exclusions enrollment requirements and translating into tools to support recruiters
• Ensure quality recruitment based on review of volunteer demographics for assignment to the appropriate clinical study
• Notify management of recruitment status, trends and unusual incidents
• Management of local recruitment team
• Initiate volunteer contact and telephone screening
• Confer with volunteer to verify that potential subject meets the base protocol specific inclusions and exclusions
• Confer with volunteer to allay fears and elicit cooperation
• Must be able to provide top quality customer service and concurrently handle high levels of stress
• Ensures the adequacy and accuracy of legible data obtained in source documents

• Ensures and maintains safety and well-being of study participants during all shifts

• Participate in collaborative team efforts with other departments
• Assist with the review of recruitment sheets and study schedules to advise supervisor of any issue that might cause delays in meeting the enrollment requirement, including stipends or study procedures
• Maintains accurate maintenance of records with regards to contact and enrollment logs for each research project
• Recognize the need to seek assistance or inform supervisor of specific issues
• Follow the current OSHA, FDA and GCP/ICH regulations and guidelines
• Follow established guidelines in the collection of clinical data and/or administration of clinical studies

• Discuss and administer Informed Consent Form

Additional Responsibilities:

• Complies with all site policies and procedures, especially those regarding protocol confidentiality
• Demonstrates a caring, professional attitude and behavior toward study participants and staff, actively contributing to the well-being and dignity of the clinic
• Maintains an overall good work attitude, promoting cooperation and professionalism and interactions with other staff members
• Maintains assigned work areas in a clean, safe condition, and reports any potential hazards immediately

• Performs all other duties as properly assigned

Skills and Qualifications:

• Education and experience
  • High School Diploma required; college degree preferred
  • Customer Service experience required;
  • Clinical research experience preferred but not required;
  • Good working knowledge of medical terminology and the clinical research process;
  • Bilingual skills are preferred but not required
• Requirements
  • Understands regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)