Job description
GENERAL PURPOSE
Responsible for the everyday operational tasks at Plainfield Recreation and Aquatics Center. Responsibilities include, but are not limited to; greeting, helping and registering guests, supervision of Playworld and programming including Day Camp activities and general cleaning and upkeep of facility and grounds.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and direct visitors in person and on the telephone while answering program questions efficiently and accurately.
- Maintain and promote excellent guest service relations and open communication with children, parents, patrons and staff.
- Point of sale and membership sales processing.
- Responsible for the collection and security of all recreation registration and admission revenues.
- Schedule and reserve facility and park sites for guests.
- Maintain a clean, safe and friendly environment in the indoor playground when assigned.
- Conduct daily walk/crawl through inspections of the entire play structure including completing all checklists and operational duties when assigned.
- Maintain a working knowledge of all general and building safety rules including specific knowledge of front desk operations, Playworld operations and basic knowledge of fitness and aquatics areas. Enforce safety rules and improve public and employee knowledge by preventing, confronting and correcting unsafe behavior.
- Follow and administer department policies, guidelines and crisis management procedures.
- Follow all policies and procedures as described in the Town of Plainfield employee manual and all other town and department protocols, policies and guidelines.
- Perform other related duties and/or special projects including but not limited to, general cleaning and disinfecting of facility and equipment, basic grounds maintenance and serving as guest service attendant when needed at fitness control desk as assigned.
REQUIREMENTS
- Must be able to read, write and speak the English language.
- Must possess the ability to interact with all levels of employees and guests.
- Must have a strong ability to communicate effectively orally and in writing regarding service information and public relations.
- Must be detailed oriented to be able to process information accurately.
- ALL APPLICANTS MUST BE A MINIMUM OF 15 YEARS OLD.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate and answer basic program and facility questions.
- Ability to enforce rules and follow all established protocols and guidelines.
- Ability to resolve basic conflicts regarding guest registration issues, facility rules and program limits.
- Ability to make sound and rational decisions including exercising independent judgment within your area and level of authority.
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