Duties/Responsibilities:

• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Maintain and improve quality system by ensuring documentation, approved supplier lists, training, calibrations, etc. are current.
• Maintain cross-functional relationships with technical services, manufacturing, and commercial personnel.
• Identifies and sets appropriate quality standards and parameters for products according to industry and customer specifications and/or requirements.
• Conducts supplier audits to ensure compliance with our quality requirements.
• Communicates quality standards and parameters to entire site and other appropriate staff.
• Responsible for product testing processes.
• Review of product testing results.
• Identifies and analyzes defects and other problems when recurring in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, customer, and user feedback and manages the CAPA system.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies (i.e. ISO 9001, AS 9100, & NADCAP).
• Attend opening and closing meeting of site audits and support as necessary.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Hires and trains staff.
• Oversees the daily workflow and schedules of site quality staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to take initiative and own tasks with minimal supervision.

Education and Experience:

• Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
• Three to five years of experience in related field required with supervisory experience a plus.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.