Job description
KEY RESPONSIBILITIES:
50%
(Outgoing QC): Check outgoing customer orders for accuracy, expiration date compliance, and other regulatory requirements prior to shipment, resolving issues and/or escalating as necessary.
15%
(Incoming QC): Perform incoming product inspections (and internal production) as required, utilizing test equipment, reference standards and work instructions, ensuring in-house quality specifications are met. Initiate and/or assist with NCRs, as required. Maintain label document control in Distribution Center, ensuring label accuracy. Inform appropriate Quality personnel of Component Inspection Sheet discrepancies discovered during incoming product inspections.
10%
Receive, inspect and process customer returns (RMAs), determining appropriate disposition and perform resulting transactions in company ERP, as required.
5%
Prepare documentation of FA (first article) inspections for routing and follow through with closure and notification to distribution.
5%
Create/generate or approve Certificates of Compliance (COC) for orders as required
5%
Check product expiration dates on applicable inventory on a monthly basis and document accordingly
5%
Participates in special projects and current KPI activities.
5%
Perform other duties as required, including but not limited to:
- Respond to internal requests for product inquiries
- Perform transactions in company ERP, as required
- Continuing Education and Cross-Training to enhance performance and ensure departmental coverage
SKILL:
Good understanding of the job and apply knowledge and skills to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.
COMPLEXITY:
Work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. May be responsible for making independent procedural decisions.
SUPERVISION:
Work under minimal supervision and receive little to no instruction on daily work, receive general instruction on newly introduced assignments.
MINIMUM WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training.
GENERAL SKILLS & COMPETENCIES:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
SPECIFIC KNOWLEDGE & SKILLS:
- Proven attention to detail in a quality-oriented environment
- Basic math and measuring skills
- Proven organizational skills
- Good administrative/computer skills (including Microsoft Outlook, Word, Excel)
- Orthodontic Product background preferred
- Experience processing/investigating returns preferred
- Previous experience with Quality Control responsibilities in a medical device environment preferred
- Specific vision abilities required include close vision, basic color differentiation, and translucency level differentiation
PERFORMANCE REQUIREMENTS:
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures, including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
- Performing duties in a professional way, supporting Ortho Organizers’ Quality Policy. Must understand, follow and comply with regulatory requirements as applicable to various processes. An understanding of FDA Quality System Regulations (21 CFR 820) and ISO Standards (ISO 13485) is required.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Manufacturing environment.
- Ability to engage in physical activities and manual labor, as required, including but not limited to: prolonged standing, walking, lifting, pushing, pulling and bending
- Must be able to lift items up to 50 pounds
- May encounter various environmental conditions such as hot and cool temperatures, hazardous items, noise, and dust
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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