Job description
About defi SOLUTIONS
:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
What's in it for You?
- Paid Training
- Generous Paid Time Off Policy (Annually, you will receive 4 weeks!)
- Day One - Comprehensive Benefits Package (Medical, Dental, Vison, Health Savings Account (HSA), 401(K)…and more)
- Career Advancement Opportunities
About the Role :
defi SOLUTIONS is currently seeking a Quality Assurance Operations Specialist
. In this role, you will be responsible for managing the Quality Management System for the Contact & Servicing Center, to ensure accuracy, efficiency and effectiveness. You will support our back-office teams to identify and mitigate risk.
Position Responsibilities :
- Work directly internal teams to build out robust Quality Programs, including developing controls and reporting
- Work directly with our clients to build out Quality Programs that meet their requirements and expectations
- Conduct daily sampling of operational transactions and/or outputs to verify accuracy and completeness
- Record and analyze sampling results to identify trends and areas for improvement
- Deliver and/or present Quality results to senior leadership and/or clients
- Collaborate with internal teams and management and/or clients on process improvements
- Identify ways to leverage existing technology and/or Microsoft Products to eliminate gaps and mitigate risk
- Promote a culture of continuous improvement
- Perform ad-hoc functions as necessary
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Additional Skills/Knowledge:
- Strong documentation and procedure writing skills, including experience creating procedure documents
- Committed to continuous improvement by identifying quality, efficiency or cost saving opportunities
- Demonstrated ability to effectively manage multiple tasks with strict deadlines while maintaining a high level of quality and service Quality focused with strong attention to detail
- Able to “Think Differently” and ask questions
- Able to adapt in a constantly changing, fast-paced environment
- High level of professionalism required. Must be a positive example for other team and department members.
- Ability to conduct and facilitate meetings with associates, various levels of management and clients
- High energy, self-motivated and confident
- Enjoys working in a close team environment
- Able to show initiative and work with minimal direction
- Strong time management, organization and prioritization skills
- Strong problem solving and analytical skills
- Strong leadership skills
- Ability to work regular; predictable attendance is a requirement
Required Qualifications :
- HS Diploma or GED
- 2+ years' experience in an office environment
- Proficient in MS Excel
P referred Qualifications :
- Associates Degree
- 2+ years' experience in a Quality Assurance, Team Lead or Auditor position
- 2+ years’ experience in a role supporting Auto Finance, Dealerships or DMV
- Experience with building reports in Excel or SharePoint, and/or working with automation
** Pre-employment background, credit, and drug screen required for external candidates.
defi SOLUTIONS is an Equal Opportunity/Affirmative Action Employer
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