Job description
Job Overview
Summary
The Quality Assurance Manager will provide direct process and quality support to existing and new client implementations. This includes the implementation of the North America Quality Management System documentation and components. Primary focus is documenting detailed operational procedures, training.
Essential duties & responsibilities
- Implement the DSV North America Quality Management System documentation and components to support existing clients and new client implementation throughout North America.
- Develop and document operational processes and procedures for existing and new clients. This entails both company and client-controlled systems.
- Create appropriate training modules and aids to facilitate the training of associates on documented processes.
- Lead and conduct training on selected procedures and processes for management and associates supporting site implementations
- Coordinate with site quality representatives to close gaps to improve performance
- Assist with site assessments when needed
- Complete assigned special projects when assigned
Minimum required qualifications
Experience: 5 years’ experience in warehousing operations
Quality Related: Understanding of basic quality principles, documenting processes, work instructions
Computer Skills: Proficient with Microsoft Office applications; Excel, Word, Power Point and Visio
Language Skills: English (reading, writing, verbal), interpersonal communication, problem-solving and presentation skills
Documentation: Developing documentation that is readable and understandable
Optional qualifications for considerations
Education: Bachelor’s Degree
Quality Related Standards & Regulations: ISO Familiarity, FDA, Good Manufacturing Practices, Medical and Medical Devices, Cosmetics, Pharmaceuticals
Other Skills for Consideration
- Leadership, planning and organizing skills
- Strong interpersonal skills that promote team building
- Ability to work in a multi-tasked, fast-paced environment
- Proficient with process flow mapping
- Experience with Warehouse Management Systems (WMS)
- Experience with auditing operations based on established Quality System
More Information
- Payment frequency Annual
- Salary currency USD
- Job town/city Lawrenceville
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