Job description

QUALITY ASSURANCE, SCHEDULING & COORDINATION OF CARE SPECIALIST: HOME HEALTH & HOSPICE CARE (QASC)

Responsible to: CEO, COO, DON, ADON, Administrator

QASC SPECIALIST Reviews clinician documentation for accuracy. Communicates regularly with clinical staff and provides ongoing education. Assists the CEO, COO, DON, ADON and Administrator for Quality Improvement in implementing agency’s Quality Assurance and Improvement Programs.

JOB DUTIES/KNOWLEDGE:

• Monitors client clinical records concurrently and retrospectively, utilizing established outcome criteria (i.e., plan of care, goal, and objectives).

• Assists clinicians in accurate coding, OASIS, and other required documentation completion.

• Reviews the nursing charts for all visits (SOC, RECERT, ROC, Discharges, Supervisory Visits, Skilled Nursing visits, and so on) and provides an update to the team during administrative meetings, IDG meeting, Nurses' case conferences.

• Coordinates with the DON and ADON to conduct quarterly QAPI meetings for home health and hospice.

• Analyze, review and report on nursing charts, charting trends, and quality indicators.
• Updates and coordinates with the supervising nurse and external clinical staff regarding changes in the patients' treatment plans when necessary.
• Monitors compliance to policies and procedures including but not limited to clinical documentation.
• Resolve charting issues and recommend changes to procedures.
• Update corrections on documentation after retrieval from appointed nurse(s).
• Assist the quality department with surveys and audits as assigned.
• Assist with professional education activities to encourage professional skill proficiency for all agency clients.
• Participate as a consultant in the implementation of chart review tools, standards of care and outcome measures.
• Required to identify clinical problem areas and inform/train staff in the correction of any deficiencies.
• Assist with quality assurance and policy compliance training programs and develop reference materials to resolve inadequacies.
• Develops, implements, and maintains systems to ensure effective and high-quality professional nursing care.
• Maintains confidentiality of all employee/client records and information.
• Acts as a coordinator, facilitator or liaison to between the administration and the clinical staff.
• Participation in performance improvement projects to increase high quality, cost-effective methods of practice.

• Prepares meeting minutes for IDG meetings, Nurses' case conferences and QAPI meetings.

• Provides coordination of care, in conjunction with the intake coordinator, starting right from when the agency receives a referral.

• Reviews the referral clinical documentation, along with the nursing team, to make sure the respective patient is eligible to be admitted to home health/hospice care.

• Coordinates with the nursing team as and when they have clinical coordination needs throughout the patient care process.

• Prepares the weekly and on-call schedule by COB, Thursday, and shares with the nursing team.

• Attends the daily morning and end-of-the-day meetings with the COO.

• Assists with orientation of new staff, as necessary.

• Organizes and/or participates in scheduled staff meetings and in-service education, client care conferences as needed.

• Support the leadership with process development and oversight.

• Other duties as assigned by the leadership.

• QASC specialists with a license to practice as a registered nurse/licensed vocational nurse will:

a. Act as a clinical and regulatory resource to the CEO, COO, DON, ADON and Administrator.

b. Maintains clinical skills and function in the field as a field clinician and support the on-call clinician.

c. Acts as supervisor on-call as necessary.

JOB PERFORMANCE:

Demonstrates initiative and skills in planning and organizing work:

1. Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.

2. Completes work, care and documentation with accuracy and within agency time frames.

3. Requires minimal supervision and is self-directed. MISSION/AGENCY STANDARDS

Demonstrates organizational awareness and commitment :

1. Understands and appropriately applies chain of command in relation to job position and supervision.

2. Knows and understands agency mission in relation to own job position.

Observes confidentiality policy at all times :

1. Protects and honors customer/patient and coworker confidentiality.

2. Respects customers’/patients' and coworkers’ right to privacy.

Observes attendance and attire policies:

1. Meets attendance and punctuality expectations.

2. Respects the HR policies of the company.

3. Consistently adheres to agency dress code.

Complies with all other related policies, procedures and requests :

1. Recommends and/or supports changes to policies and procedures.

2. Demonstrates knowledge of policies and procedures applicable to own job position.

3. Adheres to policies and procedures. Honors requests of management for interim rules.

Conserves agency resources :

1. Maintains agency property, supplies and equipment in a manner that demonstrates ownership and accountability.

2. Maintains the work area to reduce the likelihood of safety hazards, to maintain it orderly appearance, and to comply with HIPPA regulations.

COMMUNICATION SKILLS

Demonstrates interpersonal understanding and utilizes effective communication skills:

1. Considers effects of words and actions on others.

2. Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations and feeling.

3. Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others.

4. Works toward resolution of interpersonal conflicts as they arise.

5. Recognizes when others are in need of information, assistance or direction and consistently offers and provides help.

6. Attends and participates positively in meetings.

7. Regularly reads and appropriately applies information to practice.

8. Uses words that express respect, patience and understanding in interactions with others.

9. Acknowledges others verbally and non-verbally (eye contact, expression, tone of voice) promptly and courteously.

10. Follows appropriate phone etiquette.

Exhibits behaviors of cooperation:

1. Develops cooperation and collaborative work efforts that generally benefit all involved parties.

2. Demonstrates the initiative to meet the needs of the agency by assisting coworkers when work load permits.

PERSONAL/PROFESSIONAL DEVELOPMENT

Continuing education and personal/professional development responsibilities:

1. Maintains personal health status requirements in relation to job position.

2. Maintains professional licensure/certification, if applicable.

3. Maintains current personnel file information and provides changes/updates to agency in timely manner.

4. Sets own development challenges and volunteers to learn.

5. Adheres to agency infection control and safety policies, including education, reporting, and practice implementation specific to job position.

Exhibits adaptability, flexibility, self-control and maturity in work and behavior:

1. Maintains stable performance and emotions when faced with oppositions, pressure and/or stressful conditions.

2. Recognizes codependency issues in care giving roles and exercises caution in relationships to maintain objectivity.

3. Develops work relationships that honor and respect others’ strengths and abilities.

PROBLEM SOLVING

Exhibits critical thinking and applies skills for continuous improvement of services and the agency:

1. Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.

2. Continuously analyzes work processes and makes suggestions for improvement.

QUALIFICATIONS

1. Licensed Vocational Nurse or Registered Nurse

2. 1 year of QA experience is required.

3. Home Health and Hospice QA preferred.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:

• Health insurance
• Paid time off

Medical specialties:

• Home Health

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lubbock, TX 79412: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Continuous improvement: 1 year (Required)
• Documentation review: 1 year (Required)
• Phone etiquette: 1 year (Required)

License/Certification:

• LVN (Required)
• RN License (Preferred)

Work Location: One location

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