Job description

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.

100% In Office role. This is a full-time, direct hire opportunity serving large national banking clients.

The ideal candidate for this exciting opportunity will demonstrate excellent communication and critical thinking skills. In this role, the Correspondence Specialist should be disciplined/strongly self-motivated to take great care of the clients and resolve their needs.

POSITION SUMMARY:

Responsible for providing effective customer service for internal and external customers by processing written correspondence in accordance with internal policies and procedures while meeting client requirements. Including but not be limited to mail received by customers and third parties via US Postal Service, Fax or Email communications. Additional responsibilities would include: monitor, assess, and measure collectors' compliance with federal and state laws, and with client and company work standards, and provide meaningful feedback to improve collectors' productivity, compliance and overall performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process electronic and written correspondence as required by client
• Assist internal/external customer in accessing information, troubleshooting problems and resolving system inquiries
• Photocopy and file customer correspondence as required by ACI and Client policies and procedures
• Provide timely and accurate information to incoming internal/external requests
• Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws
• Adhere to communication transmittal requirements pursuant to client guidelines (encrypted portals or encrypted preferred method of transiting communications).
• Provide audit support
• Conduct file audits to ensure that ACI meets or exceeds client standards for working accounts and provide feedback to operations and training departments to improve such performance.
• Initiate corrective and disciplinary actions when necessary to curtail collectors' violations of federal and state laws that are detected during call monitoring and log such violations.
• Participate in client call calibrations.
• Perform other duties that may be needed and/or assigned by management
• Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry
• Administer Progressive Compliance Disciplinary Process
• Perform other duties as assigned.

BENEFITS

• Paid training and equipment provided.
• A professional and stable employer dedicated to your success.
• Growth opportunities, we are always looking for future leaders.
• A Work-Life balance that is the key to happy employees.
• Comprehensive benefits package including: Three different medical plans to choose from, Dental, Vision, Life, Accident and Disability Insurance options.
• GENEROUS paid vacation time, Paid personal/sick time.
• 401K with employer match.
• Paid holidays.
• The most important thing we can offer you, a team that is supportive and cares about your success! We will work with you until you reach your potential- that is what separates us from other employers. We know that takes time!

MINIMUM QUALIFICATIONS

• College Degree or equivalent experience
• Excellent verbal and written communication skills
• Knowledge of CUBS Application System
• Detail oriented individual demonstrating a high level of initiative and proven ability to work independently
• Proficient computer skills using Microsoft Word, Excel, and PowerPoint
• Previous compliance experience in a Collection or Banking environment
• Thorough knowledge of federal, state, and local laws, regulations and rules governing collections
• Ability to work as a team player while maintaining objectivity and impartiality from other departments

Salary Range - $16.00-$18.00 hourly

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: One location

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