Job description
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Job Title: Public Records Specialist
Department: Fulfillment/Operations
Position Type: Full-Time
Location: Work from Anywhere in the US
About The Role:
As the Public Records Specialist, you will be responsible for processing client criminal services, conducting research and reviewing court documentation with a sense of urgency and the understanding of meeting firm deadlines while focusing on the accuracy of the information being provided.
This Is What You’ll Do:
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Work on various database platforms
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Processing client’s applicant criminal product requests within strict deadlines
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Conducting online validation searches using court, state and government sites
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Reading, reviewing and understanding court dockets, researcher documents and statutes
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Ordering of court documentation from needed resources
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Contacting clerks, courts, district attorneys, jails, probation and/all county offices by phone and/or email as needed for additional/needed applicant or case detail information
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Placing outbound call and receiving inbound calls to needed source entities’
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Applying federal/state/client restrictions to client reporting details and orders
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Adjudicating criminal/civil records according to client guidelines
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Matching criminal records to self disclosed applicant records
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Confirming applicant personal identification information in compliance to outlined compliance approved protocol
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Quality Control of all internal work processed, referencing compliance approved standard operating procedures
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Prepare written reports summarizing research results, which are free of grammatical errors
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Applicant, client or client facing solicitation of needed forms, consents, releases and other such documentation needed for processing of needed client ordered products
This Is the Job For You If You Have:
Proven track record of success, consisting of:
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Ability to understand legal terminology
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Intermediate knowledge of Microsoft Office Suite and Internet
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Ability to work independently and on a team
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Critical analysis and decision making ability
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Strong attention to detail is a must
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Strong research skills
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Excellent communication skills
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Ability to work in a production environment
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Equal balance of speed and accuracy
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Strong typing skills
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Excellent written and oral communication skills
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In depth Investigation / Re-investigation process
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Team player/Positive Attitude
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Ability to get along with all types of personalities
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Willingness to pitch in and help wherever the need is
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Ability to multi-task
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Salesforce knowledge preferred
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Phone skills
This Is What We’re Looking For:
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0-2 years’ of relevant work experience
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Call center experience or relevant work environment preferred
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High School Diploma or equivalent
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Background in criminal records/criminal justice experience a plus
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At least two years related office experience and/or training; or equivalent combination of education and experience a plus
The pay range for this position is $15.00-$17.00/hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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