Job description

What Will You Do?
As a Psychiatric Support Staff Lead at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Psychiatric (Psych) Support Lead Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff Lead will provide support to the Psych Support team, including but not limited to: training, scheduling, coverage for the Supervisor or psych support team members. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff Lead will maintain department specific files that may be sensitive in nature.

Our Psychiatric Support Staff Leads are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Who We Are:
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Principal Duties and Responsibilities:

• Assist in the day to day operations of the Psych Support team.
• Provide daily administration support for the Psych Support team
• Train or coordinate the training and orientation of new Psych Support Staff and current Psych Support Staff on new procedures and applications.
• Assisting in arranging Psych Support Staff schedules, assigning work, monitoring workload, and coordinating individual work assignments and the general workflow within the department.
• Plan and implement projects assigned by the Supervisor or Clinic Manager.
• Assist in the supervision of the Psychiatric Support Staff as directed by the Supervisor or Clinic Manager. This may include but is not limited to; support in growth and learning during probationary period, providing performance feedback, creation of development plans.
• Offers support to Team Support Staff team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
• Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments).
• Check vital signs as assigned for people receiving psychiatric services.
• Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process.
• As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• May be responsible for data entry and maintaining medical records in Pine Reset Electronic Medical Record system, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
• May be required to manage and implement emergency procedures for the entire organization.
• Prepare medication refill requests (within 24 hours of receiving). Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.
• Monitor requested lab orders per program guidelines.
• Manage psychiatric in basket requests. Prepare any refill requests sent directly from the pharmacy.
• May be responsible for data entry into Pine Rest’s Electronic Medical Record system.

What Does This Role Require?

Education/Experience:

• A minimum of three years of progressively responsible support services work preferred.
• A minimum of 2 years of psychiatric support experience or equivalent work experience demonstrating progression in a lead, training, or mentoring role.
• Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly.
• Experience in a behavioral health / psychiatric facility preferred.

Benefits:

• Medical, dental, vision life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

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