Job description

This production role supports and maintains positive relationships with health care professionals within the network that are contacting Cigna by phone or email. Provides high quality service to health care professionals. Assists with new provider or location credentialing, contracting and re-credentialing requests. Respond to status requests and other non-routine contract questions. Assists with preparation or modification of provider compensation or contracts. Completes output in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Contracting.

MUST BE a current contractor with Cigna, Express Scripts or Evernorth. Evernorth is a new business within the Cigna Corporation.

Responsibilities include, but not limited to:
Handle incoming calls from dental providers, reroute misdirected calls

Takes ownership of issues and works to resolve them over the phone with a “one and done philosophy”.

Perform research and interpret guidelines to respond to inquiries, complaints or disputes, ensuring compliance

Outreach to providers to obtain missing or additional information to ensure applications and contracts meet compliance

Collaborate with internal departments as needed

Maintain positive relationships with health care professionals and their office staff extending high quality service

Make outreach to dental providers to recruit and negotiate contracting.

Qualifications:
MUST BE a current contractor with Cigna, Express Scripts or Evernorth. Evernorth is a new business within the Cigna Corporation.

High School Diploma or GED Required

Minimum of 3 months experience in dental office negotiations, relations or contracting

Ability to multi-task and prioritize workload

Strong verbal and written communication skills

Basic to intermediate proficiency in Microsoft Office products

Demonstrates ability to manage multiple tasks simultaneously while maintaining quality service

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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